Cheyenne Saulsgiver
Reno,NV
Summary
I am a New Hire Trainer (on the job training) along with being a trainer for DTE. I excel in communication, taking initiative, and adaptability with everything I do and learn.
I am a communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. I am very personable who is also very upbeat with a positive attitude, which the customers that I get to help really appreciate and mention.
Overview
2
2
years of professional experience
Work History
New Hire Trainer
Nevada DMV
Reno, Nevada
11.2025 - Current
- Assisted new staff in navigating DMV software tools and resources.
- Mentored and coached newly hired employees in their roles and responsibilities.
- Adapted teaching methods according to the needs of individual learners or groups.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
DTE trainer
Nevada DMV
Reno, NV
09.2024 - Current
- Adapted teaching methods according to the needs of individual learners or groups.
- Recommended changes or improvements in existing training processes as needed.
- Created and offered additional materials to enhance training.
- Participated in training sessions to enhance skills and knowledge of processes.
Customer Service Divison
Nevada DMV
Reno, Nevada
04.2024 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
Skills
- Employee training
- Customer satisfaction
- Problem solving
- Effective communication
- Adaptability to learning styles
- Attention to detail
- Problem-solving abilities
- Adaptability
- Goal setting
- Empathy and patience
References
References available upon request.
Timeline
New Hire Trainer
Nevada DMV
11.2025 - Current
DTE trainer
Nevada DMV
09.2024 - Current
Customer Service Divison
Nevada DMV
04.2024 - Current