Summary
Overview
Work History
Education
Skills
Timeline
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Cheyenne Smith

Alexandria,LA

Summary

Detail-oriented Insurance Coordinator offering three years of experience navigating insurance options in Dental care facilities. Well versed in Medicaid requirements with notable success maximizing reimbursements while optimizing revenue cycle management. Attentive listener with patient-first attitude to insurance plan selection, supporting patients through routine, preventive and long-term care.

Overview

6
6
years of professional experience

Work History

Bartender

Hot Shots
02.2025 - Current
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Insurance Coordinator

Alexandria Pediatric Dentistry
12.2021 - Current
  • Verified insurance and communicated coverage to staff and patients.
  • Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
  • Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
  • Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
  • Obtained prior authorization and precertification for outpatient procedures.
  • Filed and tracked insurance claims and communicated claims status to patients.
  • Prepared insurance claims for submission to clearinghouses or insurance companies.
  • Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
  • Reviewed accounts receivable reports, insurance contracts and weekly and monthly financial reports.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Posted payments to accounts and maintained records.
  • Calculated adjustments, premiums and refunds.
  • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.

Lead Bartender

East Side
06.2022 - 02.2025
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
  • Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
  • Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
  • Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Closed out cash register and prepared cashier report at close of business.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.

Shift Leader

Popeyes
05.2019 - 09.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Education

Bachelor of Arts - Business Administration

Northwestrn State University
Natchitoches, LA
05.2025

Skills

  • Customer Service and assistance
  • Staff Management
  • Inventory
  • Insurance claims processing
  • Insurance Verification
  • Food safety knowledge
  • Complaint Handling
  • Cash handling proficiency
  • Organized multi-tasker

Timeline

Bartender

Hot Shots
02.2025 - Current

Lead Bartender

East Side
06.2022 - 02.2025

Insurance Coordinator

Alexandria Pediatric Dentistry
12.2021 - Current

Shift Leader

Popeyes
05.2019 - 09.2021

Bachelor of Arts - Business Administration

Northwestrn State University

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Cheyenne Smith