Cheyenne Turman
Wendys Restaurant
CASPER,WY
12
years of professional experience
Experienced management professional with robust background in team leadership and operational efficiency. Known for strong collaboration, adaptability, and consistently achieving results. Skilled in strategic planning, conflict resolution, and performance optimization. Recognized for reliability and keen ability to meet evolving needs with composure and effectiveness.
Work History
Comanager
3 Years 3 Months- Trained and developed team members on customer service protocols and operational efficiency.
- Implemented new procedures to enhance speed of service during peak hours, improving overall customer satisfaction.
- Managed inventory levels, reducing waste through effective stock rotation and ordering practices.
- Supervised daily operations to ensure compliance with company standards and food safety regulations.
- Oversaw cash handling processes, ensuring accuracy in transactions and adherence to financial protocols.
- Conducted performance evaluations to identify areas for improvement and foster employee growth within the team.
- Developed staff schedules that optimized labor costs while maintaining adequate coverage for customer demand.
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
Assistant Manager
4 Months- Trained and mentored new staff on customer service best practices and operational efficiency.
- Developed team schedules to maintain adequate staffing during peak hours for improved service delivery.
- Implemented inventory management strategies to reduce waste and optimize stock levels.
- Supervised daily operations to ensure compliance with company standards and procedures.
- Analyzed sales data to identify trends, driving targeted promotions and improving overall revenue performance.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty through effective problem-solving techniques.
- Collaborated with management on strategic initiatives, contributing to increased operational efficiencies across the store.
- Conducted regular training sessions to promote adherence to food safety regulations and improve team knowledge base.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Temp Worker
3 Months- Operated machinery and tools to complete assembly tasks efficiently.
- Followed safety protocols to maintain a secure work environment.
- Collaborated with team members to streamline production workflows.
- Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
- Learned semi-skilled and advanced work by shadowing experienced workers.
Manager
2 Years 6 Months- Led training programs for new staff, improving team efficiency and service quality.
- Developed staff schedules to optimize labor costs while maintaining service standards.
- Streamlined operational processes to enhance service delivery and reduce wait times.
- Implemented inventory management systems, reducing waste and ensuring product availability.
- Monitored compliance with health and safety regulations, fostering a safe work environment.
- Analyzed customer feedback to identify areas for menu improvements and service enhancements.
- Mentored team members, promoting professional development and enhancing overall performance.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
Prep Line Cook
7 Months- Prepared ingredients according to specifications to ensure consistency and quality in dishes.
- Collaborated with team members to streamline food preparation processes and reduce wait times.
- Operated kitchen equipment efficiently, maintaining safety and sanitation standards.
- Assisted in inventory management by tracking supplies and minimizing waste during meal prep.
- Monitored cooking stations for cleanliness and order, facilitating efficient workflow during peak hours.
- Supported menu changes by preparing specialty items and adapting recipes as required by management.
Crew Member
9 Months- Delivered exceptional customer service by efficiently processing orders and addressing inquiries.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to optimize workflow during peak hours, enhancing service speed.
- Trained new crew members on operational procedures and customer interaction techniques.
- Assisted customers at front counter and drive-thru, ensuring efficient service delivery.
- Processed customer orders, prepared meals according to specifications, and handled payment transactions.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Manager
4 Years 1 Month- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated discussions between staff members to address and resolve conflicts effectively., actively listening to concerns and finding appropriate middle ground.
- Coordinated marketing initiatives to boost local brand awareness and drive sales growth.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
Education
Associate of Applied Science - Culinary Arts
High School Diploma
Skills
Staff management
Conflict resolution
Sales optimization
Promotional strategy
Marketing management
Performance objectives
Sales management
Strategic planning
Goal setting
Task delegation
Time management
Decision-making
Timeline
Comanager
Wendys Restaurant
05.2023 - CurrentRead More
Assistant Manager
Taco Bell
01.2023 - 05.2023Read More
Temp Worker
Trademark Employee Services
07.2022 - 10.2022Read More
Manager
Taco Bell
01.2020 - 07.2022Read More
Prep Line Cook
Red Lobster
06.2019 - 01.2020Read More
Crew Member
Burger King
08.2018 - 05.2019Read More
Manager
Wendys Restaurant
12.2014 - 01.2019Read More
Sheridan College
Associate of Applied Science from Culinary Arts
Read More
Kelly Walsh High School
High School Diploma
Read More