Cheyenne Wallace
Program Director
Ocala,United States
Summary
Dynamic Program Director with over three years of leadership experience at Zero Hour Life Center, focused on enhancing recovery support services. Proven expertise in management, communication, and conflict resolution has consistently fostered organizational success and cultivated a positive environment. Membership in the Alpha Sigma Lambda Honor Society at Southern New Hampshire University and certification as a Recovery Peer Specialist through the Florida Certification Board demonstrate a strong commitment to professional development. Currently pursuing a master's degree in business administration with a focus on leadership to drive impactful interventions through innovative strategies that address community needs and improve service delivery.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Program Director
Zero Hour Life Center
Ocala
10.2021 - Current
- Achieved successful program implementation that improved recovery support for individuals. Fostered collaboration among professionals to elevate care quality and support services. Enhanced program effectiveness through ongoing evaluation and strategic adjustments.
- Facilitated thorough candidate evaluations through interviews, background checks, and assessments to identify and recruit qualified staff that support organizational objectives.
- Designed and implemented training programs aimed at improving service delivery effectiveness.
- Cultivated strategic partnerships with community organizations to enhance resource availability for clients.
- Implemented systematic feedback processes to refine and optimize program offerings.
- Developed and executed outreach strategies aimed at increasing visibility of available services.
- Leverages expertise in non-profit sector operations, including fee-for-service and value-based care models, to support strategic decision-making and maintain compliance with annual audits and funding requirements.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
Shift Manager
ALDI
Ocala
09.2017 - 09.2020
- Achieved operational excellence by optimizing daily workflows and enhancing customer service experiences. Drove staff performance and inventory management to consistently meet sales goals. Maintained ALDI's high standards for quality and efficiency across all store functions.
- Oversaw team performance and provided motivation to maintain seamless store operations during scheduled shifts.
- Analyzed and adjusted inventory levels to optimize supply chain efficiency and minimize excess.
- Managed cash handling processes to uphold financial integrity and accuracy in reporting.
- Facilitated customer satisfaction by promptly responding to inquiries and effectively resolving issues.
- Facilitated training and onboarding processes for new employees to enhance workplace productivity.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Education
MBA - Organizational Leadership
Southern New Hampshire University
Hooksett, NH07-2027
Bachelor of Arts - Forensic Psychology
Southern New Hampshire University
Hooksett, NH03-2026
High School Diploma -
Governor Mifflin Senior High School
Shillington, PA06-2008
Skills
- Relationship building
- Effective leader
- Program leadership
- Staff development
- Strategic planning
- Regulatory compliance
- Operations oversight
- Policy and procedure improvements
Accomplishments
- Collaborated with team of four in the development of a Hospital Bridge program.
- Assisted with growth of non-profit organization from four employees to thirty employees.
Certification
- Certified Recovery Peer Specialist - Florida Certification Board
Timeline
Program Director
Zero Hour Life Center
10.2021 - Current
Shift Manager
ALDI
09.2017 - 09.2020
MBA - Organizational Leadership
Southern New Hampshire University
Bachelor of Arts - Forensic Psychology
Southern New Hampshire University
High School Diploma -
Governor Mifflin Senior High School