Andrea Hoycus

• Responsible for staffing levels to exceed patient care outcomes and adhere to budget guidelines
• Implemented growth strategies to increase profitability and the number of patients that were able to be cared for
• Built relationships with community providers to improve knowledge of the services offered to increase patient volume, quality of care and revenue
• Reconciled patient billing to ensure accuracy between clinic and parent company financial systems
• Served as a liaison to the hospital partner to provide them with financial information, patient quality metrics and goals
• Evaluated program performance and identified areas for improvement.
• Cultivated partnerships with external organizations to expand service offerings.
• Facilitated staff meetings and educational work sessions to strengthen staff competencies.
• Recruited, hired, trained, supervised, coached, evaluated, and disciplined personnel.
• Monitored program operations for compliance with policies and procedures.
• Developed strategies to increase public awareness of the organization's services.

oImplemented quality control measures to maintain compliance with health regulations.

• Coordinated interdisciplinary meetings to improve communication among departments.
• Collaborated with physicians to enhance treatment protocols and patient outcomes.
• Oversaw daily operations to ensure quality patient care at orthopedic facility.
• Developed training programs for new clinical staff and ongoing education.
• Managed staff scheduling to optimize team efficiency and coverage to effectively see up to 400 patients daily.

• Managed a budget of $2 million that involved personnel, capital equipment, disposable medical equipment and educational opportunities
• Led a team of 40 direct reports that provided inpatient and outpatient respiratory therapy
• Conducted orientation and education of all new employees
• Initiated the intubation and PICC line training in the OR which led to increased staff satisfaction, retention and interdepartmental support
• Developed and implemented policies to enhance patient safety and satisfaction.
• Monitored staff performance and addressed issues.