Cheyenne West
Loxahatchee Groves,FL
Summary
Adept at fostering customer loyalty and enhancing guest experiences, I leveraged my exceptional customer service and multitasking skills at Olive Garde, many other restaurants and customer service settings to streamline exemplary service and boost satisfaction. My collaborative spirit and proficiency in learning and adapting have consistently contributed to team success and operational efficiency, underscoring my commitment to excellence in hospitality service.
Overview
2022
2022
years of professional experience
Work History
Server
Olive Garden
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Texas Roadhouse
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Sea Oaks Beach And Tennis
- Explained menu items and suggested appropriate options for food allergy concerns.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Receptionist
Best Vet
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Receptionist
VCA Hospitals
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Customer Service Lead
Winn Dixie Supermarket
- Utilized advanced computer systems for prescription processing tasks such as inputting orders, updating patient profiles, and generating labels accurately.
- Demonstrated strong attention to detail when preparing customized compound medications per pharmacist instructions meeting the unique needs of individual patients.
- Mentored new pharmacy technicians during their training period, fostering a supportive team atmosphere focused on delivering quality patient care.
- Maintained a clean and safe work environment, adhering to established guidelines for infection control and hazardous waste management.
- Effectively managed high-pressure situations by prioritizing tasks focusing on time-sensitive needs.
Cocktail Server
Spearmint Rhino
West Palm Beach, FL
09.2018 - 02.2022
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
- Communicated with guests to record orders and assess needs.
- Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
- Boosted beverage sales through strategic upselling techniques and promoting daily specials.
Counter Person
Ninos Pizza
West Palm Beach, FL
05.2021 - 11.2021
- Fostered positive relationships with regular clientele by remembering their preferences along with their names.
- Handled high-pressure situations calmly, addressing customer concerns efficiently while managing multiple tasks simultaneously.
- Restocked counter displays periodically throughout the day, maintaining an appealing presentation for customers.
- Performed daily opening/closing procedures diligently so as not to miss any important steps.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Processed both cash and card purchases and returns.
- Managed multiple tasks in high-volume environment.
Cocktail Server
Sensations Cabaret
Stuart, FL
07.2015 - 11.2017
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
Registered Pharmacy Technician
CVS Pharmacy
Ft. Pierce, FL
10.2012 - 02.2017
- Utilized advanced computer systems for prescription processing tasks such as inputting orders, updating patient profiles, and generating labels accurately.
- Demonstrated strong attention to detail when preparing customized compound medications per pharmacist instructions meeting the unique needs of individual patients.
- Mentored new pharmacy technicians during their training period, fostering a supportive team atmosphere focused on delivering quality patient care.
- Maintained a clean and safe work environment, adhering to established guidelines for infection control and hazardous waste management.
- Effectively managed high-pressure situations by prioritizing tasks focusing on time-sensitive needs.
Pharmacy Technician
VCA Hospitals
09.2009 - 03.2012
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Education
High School Diploma -
Fort Pierce Westwood High
Ft. Pierce, FLAssociates In Arts - Biology
Indian River State College
Ft. Pierce, FLSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Professional appearance
- Customer service
- Team collaboration
- Sales expertise
- Sales techniques
- Quality control
- Performance improvement
- Suggestive selling
- Guest relations management
- Relationship management
- Inventory management
- Task prioritization
- Item promotion
- Regulatory compliance
- Multitasking and organization
- Upselling techniques
- Price memorization
- Positive guest interactions
- Customer feedback management
- Team member support
Timeline
Counter Person
Ninos Pizza
05.2021 - 11.2021
Cocktail Server
Spearmint Rhino
09.2018 - 02.2022
Cocktail Server
Sensations Cabaret
07.2015 - 11.2017
Registered Pharmacy Technician
CVS Pharmacy
10.2012 - 02.2017
Pharmacy Technician
VCA Hospitals
09.2009 - 03.2012
Server
Olive Garden
Server
Texas Roadhouse
Server
Sea Oaks Beach And Tennis
Receptionist
Best Vet
Receptionist
VCA Hospitals
Customer Service Lead
Winn Dixie Supermarket
High School Diploma -
Fort Pierce Westwood High
Associates In Arts - Biology
Indian River State College