Cheyenne Wier
Columbus,GA
Summary
Experienced retail leader with a strong background in customer service, team coaching, and smooth daily operations. Known for resolving issues quickly, improving workflow, and maintaining high satisfaction through clear communication and reliable follow-through.
Overview
1
1
Language
1
1
Certification
8
8
years of professional experience
Work History
Digital Shopper
Walmart
09.2023 - 09.2026
- Picked online grocery orders accurately using handheld devices and store picking systems.
- Verified item quality, freshness, and expiration dates before order fulfillment.
- Substituted out-of-stock items with approved alternatives to maintain customer satisfaction.
- Staged completed orders by temperature zone for efficient curbside pickup.
- Communicated with customers and associates to resolve order changes and product availability.
- Maintained organized pick paths and prioritized orders to support smooth workflow.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pickup.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Assistant Manager
Family Dollar
02.2022 - 07.2024
- Supervised daily store operations, ensuring smooth customer service and execution of company standards.
- Managed cash handling, deposits, and register accuracy during opening and closing routines.
- Trained associates on merchandising, register procedures, and operational expectations.
- Monitored inventory levels and supported stock replenishment to maintain merchandise availability.
- Directed recovery and planogram execution to improve sales floor presentation.
- Resolved customer concerns promptly, protecting satisfaction and store reputation.
- Coordinated labor coverage and task assignments to support efficient shift performance.
- Enforced loss prevention procedures and identified shrink risks during routine operations.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Increased sales through effective merchandising strategies and targeted promotions.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Key Holder Supervisor
Dollar General
07.2021 - 08.2022
- Managed key holder responsibilities, including secure access, alarm procedures, and shift accountability.
- Supervised daily front-end operations, ensuring smooth opening, closing, and cash-handling procedures.
- Trained associates on register procedures, customer service, and store recovery standards.
- Monitored sales floor activity to maintain merchandise presentation and address customer needs promptly.
- Reconciled cash drawers and prepared deposits while maintaining accurate transaction records.
- Supported stocking, freight processing, and planogram execution to keep shelves organized and replenished.
- Enforced safety, loss prevention, and compliance standards throughout store operations.
- Resolved operational issues quickly, coordinating team priorities to maintain efficient daily workflow.
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting a a friendly and knowledgeable attitude.
- Handled escalated customer issues calmly and professionally while working toward mutually beneficial resolutions in alignment with company values.
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Received and counted money.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.
- Trained and mentored new employees.
- Enhanced store sales by implementing effective visual merchandising strategies and product placement.
Shift Leader
Dunkin' Donuts
06.2018 - 07.2022
- Supervised front counter and drive-thru workflow to maintain fast, accurate guest service.
- Trained crew members on POS procedures, product preparation, and service standards.
- Resolved customer concerns professionally while protecting service quality and team productivity.
- Delegated tasks during peak periods to balance workload and maintain service speed.
- Enforced food safety and sanitation standards throughout shift operations.
- Monitored inventory levels and restocked supplies to support uninterrupted daily operations.
- Coordinated opening and closing procedures, including cleaning, setup, and readiness checks.
- Managed cash drawer counts, transactions, and shift reconciliation with accuracy.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Completed cash and credit card transactions accurately using POS software.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Trained new employees and delegated daily tasks and responsibilities.
Assistant Store Manager
Circle K
04.2019 - 06.2021
- Supervised daily store operations, ensuring compliance with Circle K standards and procedures.
- Coordinated scheduling, shift coverage, and task delegation to maintain smooth operations.
- Trained team members on customer service, cash handling, and register accuracy.
- Monitored inventory levels, replenished merchandise, and reduced out-of-stock conditions.
- Resolved customer concerns promptly, supporting positive shopping experiences and store loyalty.
- Enforced safety, cleanliness, and loss prevention practices across sales floor and stock areas.
- Reviewed sales trends and operational reports to identify improvement opportunities.
- Supported store manager with hiring, onboarding, and performance coaching for frontline staff.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Education
Bachelor of Science - Criminal Justice
Purdue Global Online College
Lafayette, IN05-2029
High School Diploma -
Penn Foster Career School
Scranton, PA05-2025
Skills
- Order fulfillment
- E-commerce strategy
- Inventory management
- Shipping logistics
- Delivery management
- Promotional planning
- Customer service
- Customer satisfaction
- Customer relations
- Attention to detail
- Time management
- Reliability
- Self motivation
- Teamwork and collaboration
- Collaboration
- Team building
- Excellent communication
- Active listening
- Cash handling
- Accurate money handling
- Flexible schedule
- Heavy lifting
- Upbeat and outgoing attitude
- Professionalism
- Goal setting
- Task prioritization
- Self motivation
- Professionalism
Accomplishments
- Supervised team of 20 staff members.
- Achieved Pharmacy Technician license by registering with the Georgia Board of Pharmacy, and I am also registered with the Alabama Board of Pharmacy.
Certification
- License Pharmacy Technician - Georgia Board of Pharmacy
- License Pharmacy Technician - Alabama Board of Pharmacy
Languages
English
Full Professional
Timeline
Digital Shopper
Walmart
09.2023 - 09.2026
Assistant Manager
Family Dollar
02.2022 - 07.2024
Key Holder Supervisor
Dollar General
07.2021 - 08.2022
Assistant Store Manager
Circle K
04.2019 - 06.2021
Shift Leader
Dunkin' Donuts
06.2018 - 07.2022
Bachelor of Science - Criminal Justice
Purdue Global Online College
High School Diploma -
Penn Foster Career School