cheyenne williams
Powell,WY
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Client Care Coordinator
Northern Wyoming Wellness + Aesthetics
Powell, WY
08.2025 - Current
- Coordinated client appointments and follow-ups, enhancing service delivery efficiency.
- Assisted in managing client inquiries, providing timely support to improve satisfaction.
- Helped implement new client care protocols, increasing overall service quality.
- Maintained accurate records of client interactions and services rendered for reference.
- Collaborated with team members to streamline processes and improve operational workflows.
- Ensured compliance with company policies, industry regulations, and legal requirements related to client care coordination activities.
Cosmetologist
Independant
Powell, WY
02.2024 - Current
- Utilized advanced techniques in cutting, coloring, and styling to meet diverse client needs.
- Consulted with clients to assess preferences and recommend appropriate treatments or products.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Maintained up-to-date knowledge of industry trends and product innovations to provide informed recommendations.
- Ensured compliance with health and safety regulations in all cosmetology practices and procedures.
- Conducted thorough consultations to assess client needs, resulting in tailored beauty solutions and improved outcomes.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Streamlined inventory management processes to ensure adequate stock levels of essential supplies at all times.
- Ensured optimal workplace safety by adhering to state regulations and best practices throughout daily operations.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Restaurant Server
Lamplighter Inn
Powell, WY
09.2023 - 01.2025
- Provided exceptional customer service to enhance guest experience and satisfaction.
- Managed order accuracy and timely delivery in a fast-paced environment.
- Trained new staff on menu items, service standards, and restaurant protocols.
- Implemented upselling techniques to increase revenue through additional sales.
- Maintained cleanliness and organization of dining area, adhering to health codes.
- Assisted in inventory management and supply ordering for operational efficiency.
- Cultivated warm relationships with regular customers.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Cashier
Murdochs
Powell, WY
06.2021 - 09.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new staff on operational procedures and company policies.
- Collaborated with team members to maintain a clean and organized work environment.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Farm Hand
ChurchHill Farms
Powell, WY
06.2020 - 09.2022
- Implemented pest control measures to safeguard crops from infestations
- Maintained cleanliness and organization of tools and equipment storage
- Collaborated with team members to optimize workflow efficiency
- Conducted regular inspections of irrigation systems to ensure optimal water distribution
- Collaborated with other farm workers to complete tasks efficiently according to established schedules and protocols.
- Supported successful harvests through diligent planting, weeding, and pruning efforts.
- Engaged in community farming initiatives to share knowledge and resources, strengthening local agricultural practices.
- Used time-management strength to cross-train associates to cover more areas without increasing expense.
Housekeeper
The Irma Hotel
Cody, WY
12.2019 - 05.2020
- Supervised daily housekeeping operations, ensuring high cleanliness standards throughout guest areas.
- Trained new staff on cleaning protocols and safety procedures, enhancing team efficiency.
- Developed efficient cleaning schedules to optimize time management and service delivery.
- Implemented inventory control for cleaning supplies, reducing waste and maintaining stock levels.
- Collaborated with maintenance teams to address facility issues promptly, improving overall guest satisfaction.
- Streamlined housekeeping processes through continuous feedback and performance evaluations of team members.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
Summer Time Lodge Worker
The Shoshone Lodge
Cody, WY
06.2019 - 10.2019
- Streamlined daily workflows to enhance efficiency in service delivery.
- Conducted regular maintenance checks to uphold facility standards and prevent issues.
- Collaborated with team members to improve customer service experience and resolve inquiries effectively.
- Conducted safety assessments and implemented best practices in riding instruction.
- Organized clinics and events, fostering community engagement among riders and families.
- Ensured cleanliness and sanitation of guest rooms, hallways, and public areas.
- Managed laundry services, including washing, drying, and folding linens.
- Conducted regular inspections to maintain high standards of cleanliness and organization.
Education
High School Diploma -
Powell High School
Powell, WYCosmetology License -
Chopped Beauty Academy
Lovell, WYSkills
- Organizational skills
- Medical terminology
- Documentation
- Goal setting
- Scheduling
- Strategic planning
- Teamwork and collaboration
- Customer service
- Problem-solving skills
- Time management
- Attention to detail
- Multitasking Abilities
- Calm and professional under pressure
Timeline
Client Care Coordinator
Northern Wyoming Wellness + Aesthetics
08.2025 - Current
Cosmetologist
Independant
02.2024 - Current
Restaurant Server
Lamplighter Inn
09.2023 - 01.2025
Cashier
Murdochs
06.2021 - 09.2023
Farm Hand
ChurchHill Farms
06.2020 - 09.2022
Housekeeper
The Irma Hotel
12.2019 - 05.2020
Summer Time Lodge Worker
The Shoshone Lodge
06.2019 - 10.2019
High School Diploma -
Powell High School
Cosmetology License -
Chopped Beauty Academy