CHEYIL ROBERTS
Atlanta,Ga
Summary
Accomplished sales and marketing professional seeking a leadership position where I can share best practices to develop talent and make an impact on the companies bottomline. I have extensive experience in managing and directing the day-to-day leasing activities of multiple apartments and single-family homes and sales by reviewing and developing, defining their overall marketing strategy. Adept in contract drafting, market research, client analysis, process improvement and negotiating the best possible price in todays real estate market.
Overview
11
11
years of professional experience
Work History
Head Bartender
Applebee's Neighborhood Grill & Bar
Lawrenceville, Georgia
04.2022 - Current
- Designed and implemented new cocktails to drive customer interest and sales numbers.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Trained new bartenders on proper techniques for mixing drinks and pouring beers.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Delivered exceptional bar service for special events such as weddings, business conferences and society receptions.
- Developed new cocktail recipes for the menu.
- Greeted guests with friendliness and professionalism.
- Introduced new seasonal and special events menu items to successfully increase monthly sales.
- Handled food orders from customers seated at the bar.
Leasing Consultant
American Homes 4 Rent
Atlanta, Georgia
02.2020 - 04.2023
- Assess customer needs in order to schedule home tours
- Accurately documents interactions in CRM system
- Start and follow-up on documentation during the lease application process; Sent required documentation to future residents including funds due, resident orientation and other communication;
- Accurately documents interactions in CRM system
- Submit applications to underwriting department and works with underwriting and lease writing teams to guide applicants through the leasing process;
- Maintains up to date knowledge of Company policies and procedures
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Maintained accurate records of correspondence with and from tenants.
Leasing Expert
Accelerated Leasing Services
04.2019 - 02.2020
- Greet all prospective residents, current residents, and other staff members professionally and courteously, either in person or on the phone
- Maintain thorough product knowledge of your assigned property and the competition
- Convert phone calls and/or internet leads to tours and tours to leases
- Ensure Guest Card is used in entirety with every prospect
- Prepare lease paperwork and all related paperwork for management
- Creatively market the property for one hour per day (or per the property contract)
- Understand and respect the boundaries of confidentiality, fair housing laws, and safety
Hairstylist
Aveda
08.2014 - 12.2018
- Coloring, cutting, designing and washing hair
- Offering makeup recommendations based on preferences and skincare needs
- Making recommendations on hair and makeup products
- Cutting, cleaning, grooming and painting nails
- Perform facials and scalp treatments
Education
Graduate - Cosmetology Degree
Aveda Institute
High School Diploma - Culinary Arts
Penn Foster
Skills
- Strong customer service/sales background and skills
- Excellent communication skills
- Positive professional attitude
- Detail-oriented
- Well organized
- Able to successfully multi-task
- Team leadership
- Retaining information
- Sales and upselling techniques
- Strong communication skills
- Social media marketing
- Sales promotion
- Staff training and supervision
- Customer service
- Suggestive selling
- Application management
- Creative problem solving
- Market trends
- Effective negotiation
- CRM software
- Lease renewals
References
Courtney Mosely, Regional Leasing Manager, American Homes 4 Rent, 912-675-3440, cmosely@ah4r.com
Systems
- Outlook
- Teams
- Excel
- CRM
- YARDI
- Rent Cafe
- Incontact
- PowerBI
Timeline
Head Bartender
Applebee's Neighborhood Grill & Bar
04.2022 - Current
Leasing Consultant
American Homes 4 Rent
02.2020 - 04.2023
Leasing Expert
Accelerated Leasing Services
04.2019 - 02.2020
Hairstylist
Aveda
08.2014 - 12.2018
Graduate - Cosmetology Degree
Aveda Institute
High School Diploma - Culinary Arts
Penn Foster