Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Samantha Rizzo

Salt Lake City

Summary

Dynamic professional with a proven track record at POWDR/Snowbird, excelling in team leadership and attentive service. Expert in crisis management and regulation compliance, I significantly boosted bar profitability while training staff on efficient procedures. My strong written communication skills and sharp memory enhance customer experiences and operational efficiency.

Customer-focused Head Bartender with 15 years of experience supporting well-attended events and bar operations. Expert POS system operator, inventory manager and mixologist. Thoughtful and detail-oriented theme and event planner, coordinating staffing, and providing guidance for employees when necessary.

Overview

7
7
years of professional experience

Work History

Head Bartender

POWDR/Snowbird
12.2024 - Current
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
  • Closed out cash register and prepared cashier report at close of business.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Served high customer volumes during special events, nights, and weekends.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Correctional Officer

NYS DOCS
08.2021 - 12.2024
  • Observed behavior of residents individually and in groups.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Conducted routine and emergency head counts.
  • Booked new inmates into facility and processed inmates for release.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Established positive working relationships and maintained boundaries with resident offenders.
  • Responded to emergency situations and de-escalated hostile confrontations.
  • Prepared reports to document incidents and violations.
  • Transported inmates to and from court hearings, medical appointments and other locations.

Solution Sales Specialist

Ingram Micro
03.2020 - 08.2021
  • Helped customers improve results by recommending changes focused on lowering costs, increasing production, or adding new functionality.
  • Assisted customers in troubleshooting product issues and provided timely technical support.
  • Gained extensive knowledge of products and services to provide best-in-class sales engineering solutions.
  • Wrote detailed technical documentation for company products.

Carrier Sales Manager

FitzMark
05.2018 - 03.2020
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Communicated product quality and market comparisons by creating sales presentations.

Education

Urban And Regional Planning

SUNY Buffalo State
Buffalo, NY
05-2018

Environmental Building

Erie Community College
Buffalo, NY
05-2016

Skills

  • Attentive service
  • Retaining information
  • Team leadership
  • Sharp memory
  • Strong written and verbal skills
  • Non-violent intervention
  • Work crew management
  • Crisis management
  • Regulation compliance
  • Background investigations
  • Booking procedures
  • Cultural sensitivity
  • Mentorship
  • Weapons training

Accomplishments

  • Routinely supervised more than 60 detainee inmates.
  • Achieved compliance by completing nonviolent resolution with accuracy and efficiency.
  • Leadership award presented by NYS DOCS Training Academy

Timeline

Head Bartender

POWDR/Snowbird
12.2024 - Current

Correctional Officer

NYS DOCS
08.2021 - 12.2024

Solution Sales Specialist

Ingram Micro
03.2020 - 08.2021

Carrier Sales Manager

FitzMark
05.2018 - 03.2020

Urban And Regional Planning

SUNY Buffalo State

Environmental Building

Erie Community College

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