Cheyla Otero
Miami,FL
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
6
6
years of professional experience
Work History
Server
Havana 1957 Cuban Cuisine
Pembroke Pines, Florida
11.2022 - Current
- Provide excellent customer service
- Carry out quality sales management focused on a perfect check per client
- Get feedback on the customer's experience with my service and the restaurant.
- Invite customers to mention their experience on our social networks
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Ensured that each guest was served courteously, quickly, and efficiently.
Academic Advisor
MCA School
Naples, FL
01.2020 - 09.2023
- Created presentations outlining important information regarding degree requirements, scholarship opportunities.
- Collaborated with faculty members to ensure that students were meeting all necessary prerequisites for courses.
- Coordinated registration procedures at the beginning of each semester, ensuring that all paperwork was completed accurately.
- Monitored student performance and provided guidance for improvement where needed.
- Conducted workshops on topics such as college success strategies and time management skills.
- Held regular office hours to provide one-on-one support for students who needed additional assistance with their studies.
Server
Las Vegas Cuban Cuisine
Pembroke Pines
03.2018 - 01.2019
- Provided excellent customer service to ensure satisfaction.
- Stayed informed about daily specials, new menu items, promotions.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Cleaned tables and chairs to prepare dining area for next customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
Education
Associate of Science - Physical Therapy Assistance
Praxis Institute
Miami, FL05-2023
Bachelor of Science -
Faculty of Medical Sciences Enrique Cabrera
Cuba03-2015
Skills
- Table Setting
- Service prioritization
- Food safety understanding
- Effective customer upselling
- Exceptional customer service
- Positive and professional
- Menu knowledge
- Menu Memorization
- Professional Appearance
- Menu presentation
- High-volume dining
- Sales expertise
- Liquor, wine, and food service
- Quality Control
- Item promotion
- Sales Techniques
- Strong Work Ethic
Timeline
Server
Havana 1957 Cuban Cuisine
11.2022 - Current
Academic Advisor
MCA School
01.2020 - 09.2023
Server
Las Vegas Cuban Cuisine
03.2018 - 01.2019
Associate of Science - Physical Therapy Assistance
Praxis Institute
Bachelor of Science -
Faculty of Medical Sciences Enrique Cabrera