Cheyla Torres
Dallas,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Stone Resources
Carrollton, Texas
06.2023 - Current
- Assisted customers with inquiries and product information efficiently.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Processed customer orders and returns accurately using company software systems.
- I worked for housing industry we install counter tops for the new built homes.
- I do cut sheets, meaning the drawings for the cabinet tops, emailing builders and homeowners. With the homeowners I schedule inspections, repairs ect, with homeowners as well. I have resolve problems happening out in the field during installs.
- I do scheduling also making sure special orders get here withing reasonable time for the homes.
- I create new work orders, I use hyphen, RFMS, WINDWARD, and EXCEL.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Maintained detailed records of customer interactions for future reference and follow-up.
- Contributed to team meetings by sharing insights on common customer challenges.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Front Desk Supervisor
Dallas Canvas and Boats
Farmers Branch, Texas
05.2019 - 04.2021
- Managed front desk operations and provided excellent customer service to clients.
- Trained and supervised front desk staff on daily procedures and best practices.
- Coordinated scheduling for boat rentals and canvas services to optimize efficiency.
- Greated and took orders for boats.
- We would do the upholstery for all types of boats and even sometimes special orders
- I would document material color, style and order however much product we needed. Also calculated the measurements.
- I did all the markings on the boat that were changing.
- Maintained accurate records of transactions and appointments in the system.
- Implemented check-in and check-out procedures for smooth operation flow.
- Processed payments, cashiering duties and credit card transactions accurately.
Farmers Branch Community Recreation Center
08.2019 - 03.2020
- At the Recreation Center I would rotate between the front desk, treehouse, fitness floor as well as helping City Hall and The Branch Connection when needed.
- In the Treehouse I would watch the children and do activities with them.
- Front desk tasks consisted of responding to emails, helping patrons, taking payments, and inputting gym memberships.
- While working fitness floor shifts I would make sure workout machines were kept clean.
- Working for City Hall I was a receptionist answering phone calls for Parks and Rec.
- For The Branch Connection I would work the front desk and help the elderly, answer emails, and organize events.
Customer Representative
Farmers Branch Community Recreation Center
Farmers Branch, Texas
05.2018 - 03.2019
- Assisted customers with inquiries about recreational programs and services.
- Maintained accurate records of memberships and registrations for activities.
- Guided patrons in using facility equipment and resources effectively.
- Organized promotional materials for upcoming programs and events.
- Coordinated schedules for community events and recreational activities.
- Provided training to new staff on customer interaction protocols.
- Performed data entry activities as needed.
- Handled difficult or emotional customer situations with empathy and professionalism.
- Monitored customer accounts for changes or updates.
- Demonstrated strong problem solving skills in addressing customer issues.
- Utilized computer systems to access account information, enter notes, and update status codes.
- Processed orders, forms and applications accurately.
Driver/Frontcounter
AUTOZONE
Dallas, TX
07.2018 - 12.2018
- I was hired as a driver but I would do a little bit of everything.
- As a driver I was in charge of delivering parts to mechanics as well as to our local stores.
- I was responsible for receiving money from the mechanics and taking it back to the store and giving change back.
- I would help the commercial manager and the store manager.
- In commercials I would answer calls and take the orders they needed for each vehicle.
- In the front counter I would greet people as they walked in and help them with what they needed.
- I would also help them stock the front when necessary and pull parts out.
- I would scan the products to make sure everything was in its place.
Cashier
Waffles n’ Cream
Santa Fe Springs, CA
10.2015 - 04.2016
- I supervised the area when the manager was absent.
- I was responsible for maintaining order and organization in the front end and behind the counter.
- I was in charge of cash and making sure customers were happy with our service.
- Before opening, I was held reliable for the preparation of my stations.
Babysitter
Norwalk, CA
05.2015 - 10.2015
- I babysat my niece while my brother was at work.
- As an infant, it was important to be careful and aware of the environment at all times.
Cashier and Drive Thru
Jack in the Box
Santa Fe Springs, CA
05.2014 - 11.2014
- I handled money transactions, prepared bank deposits, and greeted people as they walked in when working as a cashier.
- I would also stock merchandise at all times to decrease lost time during busy hours.
- Excellent customer service, professionalism, courteous attitude, and communication were crucial in order to be successful.
Front Desk Administrator
Dallas Canvas and Upholster
Education
HS Diploma -
Santa Fe High School
Santa Fe Springs, CASkills
- Professional attitude
- Patient with customers and other employees
- Able to work in groups and individually
- Attention to detail
- Reliable
- MS Office (Word, Excel, PowerPoint)
- Works well under pressure
- Excellent organization and time management skills
- Ability CPR certified
- Customer service
- Order processing
- Data entry
- Communication skills
- Team collaboration
- Problem solving
- Relationship building
- Multitasking and organization
References
- Ricardo Figueroa, Waffles n Cream, (562) 652-2099
- Emanuel Pulido, Farmers Branch Community Recreation Center, (214) 824-5546
- Yolanda Hood, IBS Lighting, (469) 499-4482
- Karen Smith , Stone Resources, (972)7682352
- Allen Robers, (Builder) Stone Resources, +14693601322
Timeline
Customer Service Representative
Stone Resources
06.2023 - Current
Farmers Branch Community Recreation Center
08.2019 - 03.2020
Front Desk Supervisor
Dallas Canvas and Boats
05.2019 - 04.2021
Driver/Frontcounter
AUTOZONE
07.2018 - 12.2018
Customer Representative
Farmers Branch Community Recreation Center
05.2018 - 03.2019
Cashier
Waffles n’ Cream
10.2015 - 04.2016
Babysitter
05.2015 - 10.2015
Cashier and Drive Thru
Jack in the Box
05.2014 - 11.2014
Front Desk Administrator
Dallas Canvas and Upholster
HS Diploma -
Santa Fe High School