Proven Data Analyst with a track record of enhancing business operations through advanced Excel and data visualization skills, demonstrated at the United States Air Force. Adept at transforming complex data into actionable insights, improving efficiency by over 30%. Known for exceptional analytical abilities and a team-oriented approach, excelling in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Mail Handler
TekPro Support Services
02.2023 - Current
Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
Used automated mail processing equipment to sort and collate mail.
Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Maintained high level of confidentiality with mail items in line with regulations.
Labeled, weighed and processed mail and packages for efficient distribution.
Maintained customer satisfaction by responding to customer inquiries and complaints.
Inspected mail for damages and took appropriate action to deliver in good condition.
Developed strategies to speed up mail mail sorting and delivery processes.
Proved successful working within tight deadlines and a fast-paced environment.
Mail Delivery Driver
Brightkey
04.2018 - 02.2023
Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes.
Created a smooth communication channel with different departments to resolve customer requests when needed.
Delivered customer orders to places of business with established time frames.
Documented, filed and maintained proper inspection records and quality assurance documents.
Data Analyst
United States Air Force, USAF
10.2008 - 06.2016
Produced monthly reports using advanced Excel spreadsheet functions.
Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
Worked with business intelligence software and various reports to glean insights into trends and prospects.
Used statistical methods to analyze data and generate useful business reports.
Utilized data visualization tools to effectively communicate business insights.
Synthesized complex analytics-derived insights into easy-to-understand, actionable recommendations for business users.
Developed and maintained data warehouses and data marts to support business operations.
Recommended efficiencies for improvement of transportation system operations.
Performed inventory control, such as counting, and stocking merchandise.
Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
Alternated goods in inventory by observing first-in and first-out approach.
Unloaded, sorted and stocked merchandise according to store layout and product placement.
Monitored inventory levels in stockrooms and alerted management to any discrepancies.
Education
Associate of Applied Science - Database Management
Community College of The Air Force
Montgomery, AL
10.2008
High School Diploma -
Old Mill Senior High School
Millersville, MD
06.2005
Skills
Analytical
Communicator
Team Oriented
Self Motivated
Problem Solver
Additional Information
TOP SECRET CLEARENCE
Timeline
Mail Handler
TekPro Support Services
02.2023 - Current
Mail Delivery Driver
Brightkey
04.2018 - 02.2023
Data Analyst
United States Air Force, USAF
10.2008 - 06.2016
Associate of Applied Science - Database Management
Community College of The Air Force
High School Diploma -
Old Mill Senior High School
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