Chezada Sportelli
New Jersey State Police Dispatcher
Totowa,NJ
Summary
To be considered for assignment within the State of New Jersey as an Investigator 3, Law and Public Safety. I realize that the responsibilities and duties of an Investigator 3 is an important mechanism designed to help keep the State of New Jersey and its people safe from harm. With my sincere interest in the various aspects of public service, I feel that I can successfully learn to preform the duties necessary to become a vital component of the department. I know that I will contribute in a positive way so as to increase the safety and quality for the people of New Jersey.
Overview
20
20
years of professional experience
7
7
years of post-secondary education
Work History
Real Estate Agent
Weichert Realtors
01.2019 - Current
- Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
- 2019 "Million Dollar Club" agent helping buy and sell over 15 properties in first year.
- Developed and maintained relationships with clients through networking, postcards and cold calling.
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Maintained inventories and records of sales collaterals and closings.
- Reviewed market research data and changed sales plans accordingly.
- Negotiated, facilitated and managed real estate transactions.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Assisted clients in financial planning for purchase.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Advertised client properties through websites, social media and real estate guides.
- Created and implemented marketing plans to drive sales and coached staff on new strategies for maximum results.
New Jersey State Police Dispatch
NJSP
06.2011 - Current
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests. Highly proficient in CJIS, NCIC, AOC and other 911 systems.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Read system maps and caller information, and documented details in system.
- Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Reduced risks and emergency response issues by observing public safety field units.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Technical Support Specialist
United Bank Card
06.2008 - 06.2011
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Resolved anywhere from 50-150 technical support inquiries per day.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Fielded on average of 100 inbound phone calls on a daily basis. Most of the calls ranged from technical support questions and customer service questions.
Bus Boy
Italian Sun
04.2005 - 06.2008
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning. Helped manage over 50 tables any given night.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Established good connections with customers who became repeat customers due to great customer service.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Trained new staff in bussing and cleaning procedures.
Education
No Degree - Cyber Operations And Warfare
Western Governors University
Salt Lake City, UT 09.2021 - Current
High School Diploma -
Phillipsburg High School
Phillipsburg, NJ 09.2003 - 06.2007
Skills
Technical Support
Desktop Component Repair
Basic life support understanding
Map reading skills
Police and fire procedures
Computer-aided dispatching
Analytical and Critical Thinking
Attention to Detail
Data Entry
Active Listening
Excellent Communication
Multitasking Abilities
Teamwork and Collaboration
Peer Mediation
In High School I was apart of a Peer Mediation group that helped students overcome issues with other students. I believe that being able to sit and talk to a classmate about whatever issue that came about had a greater relatable effect on the students as opposed to speaking to a teacher or counselor. Ever since I have always been the person to step up and offer assistance whenever there is any kind of argument, doing my best to come to a fair and balanced agreement for all parties involved, whether at work or in personal life.
Timeline
No Degree - Cyber Operations And Warfare
Western Governors University
09.2021 - Current
Real Estate Agent
Weichert Realtors
01.2019 - Current
New Jersey State Police Dispatch
NJSP
06.2011 - Current
Technical Support Specialist
United Bank Card
06.2008 - 06.2011
Bus Boy
Italian Sun
04.2005 - 06.2008
High School Diploma -
Phillipsburg High School
09.2003 - 06.2007
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