Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Chezneayah Guy

Denver,CO

Summary

Dynamic professional with a proven track record at Amazon, excelling in customer service and problem-solving. Skilled in time management and new hire training, I have consistently enhanced customer satisfaction and team performance. My attention to detail and ability to manage multiple priorities drive successful outcomes in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Associate

Amazon
09.2022 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

Shift Manager

Modern Market
09.2021 - 10.2022
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
  • Built relationships with customers and managed accounts to drive revenue and profit.

Photographer

Andrae Michaels National Portrait Company
11.2018 - 04.2020
  • Digitally edited photos to enhance appearance.
  • Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
  • Edited, toned, captioned, and uploaded photographs for publication.
  • Took photos from different angles and perspectives to capture perfect images.
  • Developed strong relationships with clients through clear communication and professionalism.
  • Collaborated with team members to enhance overall sales performance and achieve monthly targets.
  • Assisted in the training of new sales photographers, sharing valuable insights and best practices to improve their skills.

Education

New America-Lowry
Aurora, CO
2018

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • New hire training
  • Data entry
  • MS office
  • Sales techniques
  • Multiple priorities management
  • Record and file management
  • Project reporting
  • Preparing reports

Languages

English
Native or Bilingual
Spanish
Limited Working
American Sign Language
Limited Working

Timeline

Associate

Amazon
09.2022 - Current

Shift Manager

Modern Market
09.2021 - 10.2022

Photographer

Andrae Michaels National Portrait Company
11.2018 - 04.2020

New America-Lowry

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Chezneayah Guy