Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Work History
Table Games Assistant Manager
Ameristar Casino Resort Spa
Black Hawk, CO
05.2025 - Current
Communicated regularly with customers to gain insights into their needs.
Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Conducted regular performance reviews for employees to identify areas of improvement.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Education
Some College (No Degree) - General Studies
Adams State College
Alamosa, CO
Skills
Team leadership
Customer engagement
Performance evaluation
Conflict resolution
Employee coaching
Customer service
Problem solving
Attention to detail
Effective communication
Time management
Policy enforcement
Team motivation techniques
Employee supervision
Employee engagement
Adaptability and flexibility
Verbal and written communication
Team motivation
Coaching and mentoring
Affiliations
I lived in Colorado all my life, I graduated from Longmont High School in 1991. I still resided in Longmont,Colorado. Colorado is such a beautiful place! I love the outdoor activities such as walking, biking and hiking. I am an avid golfer, I still golf every now and then. I am the youngest of my family. I have an older sister and a brother. Between them, they have eights kids, my sister have five and my brother have three. So mom has eight grandkids. My favorite quotes is "All we have to decide is what to do with the time that is given" from The Fellowship of the Ring.