Chi Liu

Work History

Sonic Automotive

01.2021 - Current

Assist customers in securing financing options for purchasing vehicles. This involves explaining various financing options, terms, and conditions.
Negotiate financing terms with lending institutions on behalf of customers to obtain the best possible interest rates and loan terms.
Providing training and support to sales staff on best practices for overcome objections and endorses F&I products.
Responding promptly to inquiries from online leads, whether via email, phone, or live chat. This includes qualifying leads, providing information about available vehicles, scheduling test drives, and following up to nurture leads through the sales process.
Manager leads, customer interactions, and follow-up tasks.
Handle all paperwork and documentation related to financing transactions, including loan applications, contracts, and legal documents.

Ensure compliance with all relevant laws and regulations governing auto financing, including those related to consumer lending and privacy.

Provide excellent customer service throughout the financing process, addressing any questions or concerns customers may have.

Build and maintain relationships with lending institutions, insurance companies, and other stakeholders involved in the financing process.

Ed Voyles Acura

03.2020 - 01.2021

Handle all paperwork and documentation related to financing transactions, including loan applications, contracts, and legal documents.
Assist customers finance their vehicle purchase by working with leander and having a deep understanding of aftermarket options and services contract.
Prepare financial statements, business activity reports, and forecasts.
Monitor financial details to ensure that legal requirements are met.

Ed Voyles Acura

08.2018 - 03.2020

Identifying customer needs, presenting vehicle options, arranging test drives, and negotiating prices and financing terms.
Identify clients needs through interviewing and offer alternative options to customer based on information gathered; Assist qualified customers with test drives.
Answer incoming lead respond in a timely and professional manner.
Follow up with guests regularly and offering assisting for their vehicle needs.

Hennessy Ford Lincoln Atlanta

01.2015 - 07.2018

Cultivate strong relationships with clients to understand their needs and provide tailored solutions, resulting in increased customer satisfaction and repeat business.
Efficiently manage incoming leads by responding promptly to inquiries, providing information about available vehicles, scheduling appointments for test drives or consultations, and maintaining regular communication to nurture leads through the sales process.
Develop a deep understanding of the vehicles available for sale, including features, specifications, pricing, and available financing options.
Meet or exceed sales targets and performance metrics set by the dealership, such as lead conversion rates, appointment show rates, and vehicle sales goals.