Open To Work
Chiamaka Nwabuko
Lawrence Township,NJ
Summary
Detail-oriented Customer Service Administrative Assistant with extensive experience in managing inquiries and optimizing office operations. Demonstrated success in multitasking and problem-solving while utilizing customer relationship management software. Improved customer satisfaction ratings and streamlined administrative processes in previous roles.
Overview
12
12
years of professional experience
Work History
Customer Service | Administrative Assistant
Verscon LLC
Malton, USA
01.2020 - Current
- Updated customers on account changes, new products, and potential upgrades using in-depth product and service knowledge.
- Enhanced customer satisfaction by addressing inquiries and providing solutions promptly. by adhering to call guidelines and maintaining utmost confidentiality while acquiring account information.
- Enhanced service delivery by facilitating clear communication between customers and internal departments.
- Collaborated with sales and marketing teams to improve communication and streamline processes. with sales, marketing, and management teams to discuss issues and devise robust solutions.
- Systematically organized customer records for efficient access and retrieval. systematically for quick access and retrieval. for efficient access and retrieval. for easy access and retrieval.
- Input customer information into systems with accuracy for reliable record-keeping. into systems with attention to detail for accurate record management. with attention to detail for accurate record management. with precision to ensure accurate record-keeping. with attention to detail to ensure accuracy. to maintain accurate records in the system. with precision to maintain accurate records. to maintain order records. to ensure accurate order records. to ensure accurate order records. to maintain record of orders.
- Monitored inventory levels to track stock availability and prevent shortages.
- Created a comprehensive database to manage promotional sales effectively. Developed targeted strategies to enhance promotional sales through market analysis.
- Maintained office supplies and equipment for seamless operations.
Warehouse Fulfillment Associate
B & H Photos
Florence, USA
01.2018 - 01.2019
- Managed order preparation activities, processing requests, obtaining materials, packing boxes, and dispatching shipments to ensure timely delivery.
- Mitigated inventory inaccuracies by utilizing hand-held devices/computers to record inventory levels and complete audits.
- Analyzed supplies and product inventory to identify quality and quantity issues, facilitating timely replacements.
- Verified received packages against shipping documents for accuracy.
- Ensured compliance with OSHA guidelines and reduced safety hazards through proactive oversight of warehouse activities.
Administrative Staff
Joint Admission and Matriculation Board
Makurdi, Nigeria
01.2014 - 01.2018
- Headed administrative tasks such as registering prospective exams candidate, answering multi-line phone system, routing calls, and delivering messages to staff.
- Maintained prompt communication with vendors, contractors, and professional services personnel to effectively receive orders, direct activities, and communicate instructions.
- Identified and recommended process improvements, leading to enhanced operational efficiency.
- Maintained accurate records of student applications and admissions data to support informed decision-making.
- Responded to inquiries from applicants regarding admission processes and requirements.
- Assisted in organizing admission-related events and activities.
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Created purchase orders using online ordering software according to company policies.
- Maintained an up-to-date filing system for all office documents.
- Organized travel arrangements for staff members in accordance with company policy.
- Ordered office supplies and equipment to ensure efficient office operations.
- Prepared presentations, reports, spreadsheets, and charts to assist management with data-driven insights.
Education
Associate of Arts - Mass Communications
Federal Polytechnics Nekede
imo State, NigeriaBachelor of Arts - Mass Communications
Benue State University
Makurdi, NigeriaSkills
- Customer Service
- Warehouse Management
- Inventory Management
- Sales
- Relationship Building
- Customer Satisfaction & Retention
- Cross-functional Collaboration
- Team Leadership & Development
- Process Improvement
- Data entry
- Order processing
- Office administration
- Record keeping
- Process improvement
- Time management
- Proofreading
- Meeting coordination
- Confidentiality
- Travel arrangements
- Expense reporting
- Scheduling appointments
- File management
- Quality Assurance
- Shipping and Receiving
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
RemoteHybridSalary Range
$55000/yr - $200000/yrTimeline
Customer Service | Administrative Assistant
Verscon LLC
01.2020 - Current
Warehouse Fulfillment Associate
B & H Photos
01.2018 - 01.2019
Administrative Staff
Joint Admission and Matriculation Board
01.2014 - 01.2018
Associate of Arts - Mass Communications
Federal Polytechnics Nekede
Bachelor of Arts - Mass Communications
Benue State University