CHIANTALESE RUSSEY
Murfreesboro,TN
Summary
Highly motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Detail-oriented team player with strong organizational skills, able to handle multiple projects simultaneously with accuracy. Experience in leading team members, ensuring on-time job completion by assigning tasks, training employees, providing feedback, mediating conflicts, and implementing company procedures. Excellent communication and listening skills enable the provision of leadership and vision to drive teams towards goal achievement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assembly Line Production Worker
General Motors Co
Spring Hill, TN
01.2024 - 05.2024
- Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
- Contributed to overall team success by meeting daily production targets consistently.
- Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
- Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
- Operated various tools and equipment proficiently for faster product assembly without compromising quality.
Guest Service /Fulfillment Lead
Target
Indianapolis, IN
09.2018 - 01.2024
- Watch front end including cashiers, guest service advocates and cart attendants
- Ensure that each team member receive breaks and lunches
- Assist with any questions or tasks to ensure that they’re doing their job accurately and consistently
- Closing Advocate; Collect end of day funds from all registers
- Add start funds and ensure that all registers and equipment is working properly for the next day
- Complete end of day report
- Fulfillment expert; picking guest orders with accuracy and speed
- Prepare, sort and pack guest orders for delivery, pickup or drive up.
- Created and managed effective strategies for optimizing guest experiences and promoting loyalty.
- Lead a high-performing team of fulfillment associates, fostering a positive work environment that promoted collaboration and teamwork.
- Trained new hires on company policies and procedures, resulting in faster integration into the team and improved productivity.
Front Desk Receptionist
Home2 Suites by Hilton Hotel
Fishers, IN
04.2022 - 10.2022
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Explained policies and procedures to visitors.
- Signed for packages, recorded deliveries and distributed to personnel.
- Responded to inquiries and room requests made online, by phone and via email.
- Input customer data into reservation systems and updated to reflect room changes.
Warehouse Worker
FedEx Ground Warehouse
Indianapolis, IN
01.2018 - 09.2018
- Utilize RF scanner to determine appropriate location of product
- Provide quality inspections on returned items to determine whether it is defective or not
- Audit trucks to ensure proper shipment was received
- Loaded, unloaded, and moved material to and from storage and production areas.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
Transporter
KLLM Transportation Services
Chicago Heights, IL
07.2016 - 11.2017
- Exhibited adaptability under changing conditions by adjusting routes and schedules to accommodate unforeseen circumstances, minimizing disruptions to the delivery process.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Contributed to a safe work environment by consistently following safety guidelines when operating vehicles or handling cargo materials.
- Upheld compliance with federal, state, and local regulations governing commercial transportation operations.
- Enhanced customer satisfaction by providing timely and efficient transportation services.
- Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
Customer Service Representative
APAC Customer Services
Rockford, IL
04.2015 - 06.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
East High School
Rockford, IL05.2014
Skills
- Customer Service
- Package Shipping
- Critical Thinking
- Call center experience
- Money handling
- Microsoft Excel
- Scheduling
- Staff Training
- Order Fulfillment
- Motivating Teams
- Continuous improvements
- Influencing Others
- Safety Procedures
- Hand-Eye Coordination
Additional Information
• volunteer work
Growing Places Indy
Humane Society
Certification
CDL Training
Timeline
Assembly Line Production Worker
General Motors Co
01.2024 - 05.2024
Front Desk Receptionist
Home2 Suites by Hilton Hotel
04.2022 - 10.2022
Guest Service /Fulfillment Lead
Target
09.2018 - 01.2024
Warehouse Worker
FedEx Ground Warehouse
01.2018 - 09.2018
Transporter
KLLM Transportation Services
07.2016 - 11.2017
Customer Service Representative
APAC Customer Services
04.2015 - 06.2016
High School Diploma -
East High School