Chiara covelli

• Managed daily operations to ensure efficient service and customer satisfaction.
• Trained staff on menu items, service standards, and health regulations.
• Coordinated inventory management to maintain stock levels and minimize waste.
• Led team meetings to discuss performance, challenges, and improvement strategies.
• Oversaw scheduling to optimize staff coverage during peak hours.
• Implemented new procedures to enhance workflow and improve service quality.
• Developed relationships with suppliers for timely deliveries and quality products.
• Resolved customer complaints promptly to maintain a positive dining experience.
• Monitored staff performance and addressed issues.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Coached, mentored and trained team members in order to improve their job performance.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Trained employees on additional job positions to maintain coverage of roles.
• Provided leadership during times of organizational change or crisis situations.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Maintained up-to-date records of employee attendance, payroll information, vacation requests.
• Ensured compliance with all applicable laws, regulations, industry standards.
• Recruited and hired qualified candidates to fill open positions.
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.
• Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
• Analyzed customer feedback data to create action plans that improved service quality.
• Resolved conflicts between employees by providing guidance on company policies and procedures.
• Established processes to ensure efficient workflow throughout the organization.
• Created monthly reports for senior management summarizing operational performance metrics.
• Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
• Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
• Analyzed market trends and competitor activity to inform business strategy.
• Streamlined communication channels, improving information flow and decision-making speed.
• Developed and implemented strategic plans to achieve company objectives.
• Resolved customer complaints and issues promptly, maintaining a positive brand image.
• Managed risk by developing and implementing effective risk management strategies.
• Implemented process improvements, resultingin an increase in operational efficiency.
• Ensured compliance with industry regulations and company policies.
• Oversaw daily operations, maintaining efficiency and quality standards.
• Oversaw marketing initiatives, increasing brand awareness and sales.
• Led a team of 30 employees, ensuring high productivity and excellent customer service.
• Led a team of XX employees, ensuring high productivity and excellent customer service.
• Managed inventory levels to meet demand without overstocking, reducing waste.
• Delegated work to staff, setting priorities and goals.
• Reviewed completed work to verify consistency, quality, and conformance.
• Implemented quality control measures to uphold company standards.
• Planned and organized events for various occasions at a popular dining venue.
• Managed event timelines to guarantee smooth execution of scheduled activities.
• Developed promotional materials to enhance event visibility and attendance.
• Provided on-site support during the day of the event including problem solving if necessary.
• Developed event themes and concepts to ensure successful execution of events.
• Managed logistics related to transportation, catering, entertainment, decorations for events.
• Created promotional materials including flyers, brochures, and posters to enhance event visibility.0
• Led site walkthrough and meetings prior with staff to discuss checklists and delegate assignments.
• Proposed or approved modifications to project plans.
• Coordinated event logistics for private parties and corporate gatherings.
• Developed event timelines and schedules for smooth execution.
• Collaborated with kitchen staff to create customized menu options.
• Trained new team members on event coordination processes and standards.
• Created detailed reports outlining event planning progress, timelines, budgets, and other relevant information.
• Assisted guests throughout the duration of an event by providing directions or answering questions about available amenities.
• Analyzed data from previous events in order to improve future ones.
• Developed promotional materials such as flyers, brochures or posters for marketing purposes prior to each event.
• Facilitated meetings between vendors and clients in order to discuss overall project scope and timeline.
• Sourced venues for events in accordance with client needs and preferences.
• Coordinated logistics for international events, including travel arrangements, accommodations, and local regulations compliance.
• Developed engaging content for event websites and social media channels, increasing online visibility and participation.
• Implemented comprehensive marketing strategies, including social media, email campaigns, and print advertising to maximize event attendance.
• Followed local regulations for events and obtained necessary permits.
• Supported accurate financial recordkeeping by closely checking bills and approving payments.
• Developed employee training programs to enhance service quality and staff skills.
• Maintained employee records in HRIS for compliance and reporting purposes.
• Organized team-building events to strengthen staff relationships and morale.
• Handled sensitive employee and company information with highest level of confidentiality and discretion.
• Maintained employee records in accordance with company policy and applicable legal requirements.
• Identified, screened and interviewed potential employees.
• Directed HR programs, policies and processes to improve operational efficiency.
• Evaluated current HR processes and recommended changes when necessary to improve efficiency.
• Encouraged open communications, promoting positive and pro-employee work environment.
• Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
• Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
• Identified operational weaknesses to improve or innovate people, programs and processes.
• Provided guidance on labor law compliance issues such as FMLA, ADA, Title VII.
• Assisted in developing succession planning strategies for key positions within the organization.
• Handled employee discipline and termination to address policy infractions.
• Aligned HR policies with federal and local regulations.
• Managed daily restaurant operations and ensured high standards of service.
• Trained and supervised staff to maintain efficient workflows and customer satisfaction.
• Oversaw inventory management including ordering and stock control procedures.
• Developed and implemented promotional strategies to enhance customer engagement.
• Monitored compliance with health and safety regulations throughout the establishment.
• Coordinated staff schedules to optimize coverage during peak business hours.
• Collaborated with suppliers to negotiate contracts and manage quality of products.
• Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
• Resolved customer complaints in a professional manner to maintain positive relationships with guests.
• Supervised and trained staff in customer service, food handling, and safety protocols.
• Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
• Maintained detailed records of sales transactions and daily shift reports.
• Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
• Prepared employee schedules to maintain appropriate staffing levels during peak periods.
• Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
• Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
• Ordered supplies from vendors while staying within budget guidelines.
• Ensured compliance with all food safety regulations and sanitation standards.
• Assisted with kitchen preparation during peak times as needed.
• Optimized profits by controlling food, beverage and labor costs.
• Adhered to all health department regulations regarding food storage and preparation.
• Conducted weekly team meetings to discuss performance issues and provide feedback.
• Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
• Inspected dining room area regularly for cleanliness and adherence to safety standards.
• Counseled and disciplined staff to address issues promptly and provide constructive feedback.
• Managed accounts payable, accounts receivable and payroll.
• Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
• Updated computer systems with new pricing and daily food specials.
• Established policies for cash handling procedures to maximize security measures.
• Analyzed financial statements to identify areas of improvement or cost savings opportunities.
• Created new menu items based on customer feedback and industry trends.
• Collaborated with local businesses to create mutually beneficial partnerships.
• Resolved conflicts among employees in an effective manner.
• Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
• Worked in close collaboration with team members to ensure customers received high-quality service.
• Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
• Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
• Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
• Supervised activities of dining room staff to maintain service levels and support guest needs.
• Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
• Managed daily financial transactions for restaurant operations.
• Prepared monthly financial reports and reconciled accounts.
• Assisted with payroll processing and employee expense reimbursements.
• Conducted inventory audits to ensure accurate stock levels.
• Collaborated with management to develop budgets and forecasts.
• Maintained and updated accounting software for efficiency.
• Reviewed invoices and processed vendor payments promptly.
• Provided support during annual audits by preparing necessary documentation.
• Drafted internal controls policies to ensure compliance with state and federal regulations.
• Prepared journal entries to record all transactions accurately in the general ledger.
• Maintained financial records and prepared monthly, quarterly, and annual reports.
• Analyzed cash flow trends to ensure sufficient funds were available for daily operations.
• Assisted with payroll processing, including calculating wages and taxes owed based on hours worked.
• Researched discrepancies between actual sales revenues versus expected amounts reported from POS system.
• Managed petty cash account for small purchases or reimbursements.
• Conducted research into new technologies that could be used to streamline accounting process.
• Monitored accounts receivable and accounts payable activities to ensure timely payments and collections.
• Provided support during tax season by preparing tax returns and ensuring deadlines are met.
• Facilitated audits conducted by external auditors by providing necessary documents upon request.
• Gathered banking transactions via statements, recorded activity in Excel format and reconciled balances.
• Posted financial data in Excel spreadsheets and managed inventory.
• Wrote reports, authored papers and organized supporting documentation.
• Collaborated with external partners to complete audits.
• Presented audit results to management teams, delivering information in non-technical terms for easy understanding.
• Researched changes in laws to maintain adherence to financial regulations.

Opened the restaurant in 2003

• In 2005 bought out partners and became the sole owner of Zen Forrest.
• When I closed the restaurant in 2023 my sales were over 1 million.
• 1st restaurant to offer Asian Dishes from Thailand, Korea, China, Hong Kong, Vietnam.
• Managed all aspects of the daily operations of the restaurant
• Account management of day to day operations of Zen Forrest
• Hiring of all staff
• Creation of all menu & bar menu
• Buying all alcohol
• Creating handbooks
• Maintaining all records
• Special Events
• All banking
• Pay all invoices
• Payroll
• All online menus, 1st restauarant in the area to partner with Ubereats
• Programed all POS
• Purchased any and all equipment for the business
• Customer service for any questions or issues
• Created promotional campaigns and coupons to drive customer engagement and sales.
• Worked with servers and hostess, food runners, and kitchen staff to create a amazing experience for every customer
• Created long lasting relationships with customers, some for over 20 years
• Tips for all serving staff
• Deposits
• Insurance-maintating all insurance and workers compensation
• Filing all sales tax and keeping in compliance with State regulations
• Working with Health Inspector to maintain City and State regulations
• Set up all events and created menus for all each event
• Created all staff training manuals
• Daily Schedules
• Worked with the Executive Chef to Create Special Events
• Created Weekend Specials with Executive Chef
• Managed daily operations to ensure efficient workflow and enhance overall business performance.
• Developed targeted marketing strategies with team to attract new customers and retain existing clientele.
• Oversaw financial management, including budgeting and expense tracking.
• Trained and supervised staff to maintain high service standards.
• Evaluated customer feedback to improve products and services offered.
• Maintained relationships with existing clients by providing superior customer service.
• Handled all HR functions, including hiring and employee relations.
• Managed daily operations of business, including hiring and training staff.
• Ensured compliance with local, state, and federal regulations.
• Oversaw budgeting and financial management.
• Identified new opportunities for growth, expansion, and diversification.
• Provided direction and guidance to employees.
• Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
• Promoted business on social media platforms to maximize brand identity and generate revenue.
• Developed strategic plans to increase profitability and efficiency.
• Created marketing campaigns to attract new customers.
• Reviewed legal documents related to business operations.
• Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
• Developed policies and procedures for the organization.
• Enhanced operational performance by developing effective business strategies, systems and procedures.
• Managed sales presentations to promote product and brand benefits.
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
• Executed performance reviews to encourage improved productivity for team members.
• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Analyzed market trends to identify new business opportunities.
• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
• Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
• Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Forecasted customer demand to set prices or credit terms for goods or services.
• Directed or coordinated financial or budget activities to fund operations and maximize investments.
• Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
• Structured HR consulting services to support clients during organizational developments and changes.