Chiara D. Armstrong
MEDSTAR GEORGETOWN UNIVERSITY HOSPITAL
Washington,DC
22
years of professional experience
Work History
Supervisor Patient Services
3 Years 2 Months- Supervises the entire patient registration process, including staff adherence with all established policies and procedures. Participate in all personnel activities for registration staff, including interviews, orientation and training, scheduling, quality assurance and performance management. Regularly evaluates/mentors’ staff and counsels when appropriate. Ensure staffing is appropriate for clinic demand and makes recommendation to supervisor for staffing modifications as necessary. Supervises the patient check-in and check-out process for department including patient reception, validation of patient’s identity, scanning of patient documents to the appropriate system. Supervises daily batching process, including encounter form completion and reconciliation to optimize charge capture and reimbursement. Responds to patient complaints and facilitates resolution of service breakdowns. Monitors patient satisfaction results, reviews with staff and collaborates in process improvements. Provides coaching and counseling. Completes provider enrollment
Administrative Assistant
1 Year 2 Months- Responsible for coordination of all the functions and activities related to patient access, including but not limited to front and back-end customer service. Complete patient registration in the approved organization electronic scheduling system. Verify insurance, Pre- Certify Radiology procedure’s, provide clinical information to insurance companies for approval. Provide administrative support to Physician’s. Maintain Physician’s schedule. Document and update patient accounts. Obtains and verify complete demographic and insurance information. Obtains basic clinical information from patients to determine the appropriate appointment type and provider to which appointment should be booked. Determines referral requirements. Schedule patient appointments as needed. Manages multiple high- volume telephone lines simultaneously. Answers incoming calls for practice and provides information regarding services
Surgical Coordinator/MOA II
2 Months- Provide a variety of moderately complex medical office support/clerical/secretarial functions for one or more medical, professional. Obtain authorization for surgical procedures. Verify Insurance/benefits/ register patients, schedule appointments. And assist physicians as needed
Pre-Certification Associate
7 Years 2 Months- Responsible for coordination of all the functions and activities related to patient access, including but not limited to front and back-end customer service. Complete patient registration in the approved organization electronic scheduling system. Verify insurance, Pre- Certify Radiology procedure’s, provide clinical information to insurance companies for approval of Radiology testing. Provide administrative support when needed. Document and update patient accounts. Obtains and verify complete demographic and insurance information. Obtains basic clinical information from patients to determine the appropriate appointment type and provider to which appointment should be booked. Determines referral requirements. Schedule patient appointments as needed. Manages multiple high- volume telephone lines simultaneously. Answers incoming calls for practice and provides information regarding services
Front Desk Coordinator
3 Years 7 Months- Coordinated all activities with check in and check-out, oversee fee ticket entry, patient flow and front desk staff. Gathered demographics on patients for billing, composed letters for insurance purposes, maintained insurance correspondence for patients and physicians, scheduled appointments, assisted in billing matters, collected referrals/ copayments, verified insurance, coordinated with primary care physicians’ office regarding referral issues, charge entry, assisted management with problem solving and training along with new hire process
Medical Receptionist
2 Years 4 Months- Assisted patients with scheduling appointment’s, directed their calls to the proper department and on the route to take in contact their doctor for further treatment or medical advice. Welcomed patients in a friendly environment and assisted them in records, chart organization and research
Education
Bachelor of Science Degree - Business Administration
Associate of Applied Sciences
High School Diploma
Skills
Produced high-quality documents through proficient use of Microsoft Word.
Enhanced project outcomes by conducting comprehensive internet research.
Increased team effectiveness by applying strong general computer skills.
Timeline
Supervisor Patient Services
MEDSTAR GEORGETOWN UNIVERSITY HOSPITAL
06.2023 - CurrentRead More
Administrative Assistant
MEDSTAR GEORGETOWN UNIVERSITY HOSPITAL
04.2022 - 06.2023Read More
Surgical Coordinator/MOA II
MEDSTAR WASHINGTON HOSPITAL CENTER
11.2017 - 01.2018Read More
Pre-Certification Associate
MEDSTAR GEORGETOWN UNIVERSITY HOSPITAL
09.2010 - 11.2017Read More
Front Desk Coordinator
CARDIOLOGY ASSOCIATES
10.2006 - 05.2010Read More
Medical Receptionist
METROPOLITAN WASHINGTON ORTHOPEDIC ASSOCIATION
04.2004 - 08.2006Read More
EASTERN HIGH SCHOOL
High School Diploma
Read More
ACT COLLEGE
Associate of Applied Sciences
Read More
STRAYER UNIVERSITY
Bachelor of Science Degree from Business Administration
Read More