Chiara Holiga
Austintown,OH
Summary
Results-oriented Manager specializing in management of retail locations. Energetic and productive with ability to thrive in customer-focused, fast-paced environment. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
10
10
years of professional experience
Work History
Store Manager
Skechers
06.2021 - Current
- Recruited, hired, trained and maintained top talent staff.
- Responsible for assigned store exceeding comp sales/sales plan and for driving conversion and leverage by digging into sales trends and traffic patterns.
- Weekly planning of shipment to create value-driven presentations throughout store (IE: endcaps or floor stacks) while also maintaining all visual standards at all times.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Assistant Store Manager
Bath & Body Works
05.2019 - 06.2021
- Coached 30-60 associates in product knowledge, sales promotions and selling techniques, significantly increasing customer satisfaction.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Approved regular payroll submissions for employees within Kronos.
- Interviewed, hired and trained associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff enabling them to improve skills, achieve daily objectives and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
Store Manager
Piercing Pagoda
08.2014 - 05.2019
- Managed all aspects of store operations, including training team members in successful strategies to meet sales targets.
- Achieved consistent 20% growth rate year-over-year using through persistent coaching and building customer loyalty.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Education
High School Diploma -
BOSS (Buckeye Online School For Success)
Columbus, OH01.2013
Skills
- Store Management
- Cross-Selling
- Store Merchandising
- Inventory Control
- Goals and Performance
- Store Operations
Timeline
Store Manager
Skechers
06.2021 - Current
Assistant Store Manager
Bath & Body Works
05.2019 - 06.2021
Store Manager
Piercing Pagoda
08.2014 - 05.2019
High School Diploma -
BOSS (Buckeye Online School For Success)
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