Chiarajane Mackie
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 11 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
19
19
years of professional experience
Work History
Senior Administrative Assistant/HR Generalist
Kawasaki Railcar Inc.
07.2018 - Current
- Supported program operations on one of the largest subway commissioning, warranty, and field modification contracts (WMATA 7000 Series Railcars, $1.5 billion contract), in US history.
- Maintained electronic documented railcar history data base, for 3 facets of program management (Acceptance, Warranty, and Field Modification) of 748 rail cars.
- Documented history of railcar failures for record keeping of issues that needed to be addressed by Kawasaki, the customer, and vendor associated components.
- Developed a field technician work matrix, to coordinate work assignments for technicians based on work to be done and skill of personnel.
- Managed weekly payroll entries of all warranty support personnel and created flow tracker of attendance of all warranty employees
- Maintained and updated physical records and digital files of 52 employees to ensure current, accurate, and compliant documentation security of Kawasaki Railcar's contractual responsibilities.
- Assisted the Senior Operations Manager, by providing key analysis information needed for meetings, with the customer WMATA (Washington Metropolitan Transportation Authority) and associated vendors (6) to the project. Information included: out of service cars, specific failures of cars, and car availability.
- Provided key status information to the Senior Operations Manager, on a daily basis regarding personnel availability during COVID 19. This ensured proper continued response to service related issues to maintain rail car service operations.
GROUP MANAGER
K.T. CATERING, INC
08.2012 - 07.2018
- Assisted chefs prepare and serve meals in the Washington, DC area.
- Worked with other team members to ensure projects were efficiently managed.
- Monitored team performance to identify productivity improvement opportunities. Assisted staff by making insisting that essential needs were in place for all events.
- Oversaw logistics of over 65 events.
- Displayed great communication skills, with all colleagues.
Receptionist
RECEPTIONIST | FLOYD'S 99 BARBERSHOP
04.2013 - 08.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
CASHIER/CLERK
BABIES R US, SILVER SPRING
09.2004 - 01.2005
- Developed and displayed great customer service skills.
- Greeted customers as they arrive and leave the store.
- Responded to customers' complaints and resolved their issues in a proactive manner.
- Assisted in stocking shelves, rotating merchandise, and marketing.
Education
General Studies
S COMMUNITY COLLEGE
LARGO, MD2010
High School Diploma - undefined
PARKDALE HIGH SCHOOL
LANHAM, MD2004
Skills
- Customer Service
- Customer Relations and Communications
- Accounting Skills
- Records Management Systems
- Back Office Operations
- Reception Management
- Database and Client Management Systems
- Multitasking and Time Management
Timeline
Senior Administrative Assistant/HR Generalist
Kawasaki Railcar Inc.
07.2018 - Current
Receptionist
RECEPTIONIST | FLOYD'S 99 BARBERSHOP
04.2013 - 08.2015
GROUP MANAGER
K.T. CATERING, INC
08.2012 - 07.2018
CASHIER/CLERK
BABIES R US, SILVER SPRING
09.2004 - 01.2005
General Studies
S COMMUNITY COLLEGE
High School Diploma - undefined
PARKDALE HIGH SCHOOL
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