Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Chiffy Lungu

Northborough,MA

Summary

Experienced Sales Lead Manager in luxury fashion with a proven track record of driving high-end sales and delivering exceptional customer experiences. Skilled in team leadership, sales strategy development, and client relationship building. Passionate about the luxury fashion industry with a keen eye for detail and a commitment to exceeding sales targets.

Overview

11
11
years of professional experience

Work History

Sales Lead Manager

GUCCI
BOSTON
12.2021 - Current
  • Assisting the store director and team in driving sales
  • Played a key role in boosting sales through effective collaboration with personal shoppers
  • Trained and supervised client advisors successfully
  • Merchandise management
  • Streamlined and enhanced daily store operations

Sales Lead Manager

Burberry
Burlington
08.2016 - 12.2021
  • Supervised client advisors and assisted in closing sales
  • Supported store manager in maintaining month-to-month sales.
  • Maintained store opening and closing standards
  • Reviewed sales summaries every week to ensure clear and concise updates to the rest of the team.

Sales

Coach
Burlington
12.2014 - 01.2016
  • Consistently surpassed monthly sales targets
  • Cultivated and maintained relationships with returning clients
  • Assisted clients by providing product information and answering inquiries
  • Consistently improved UPT and ADS through successful customer upselling.

Sales

BEBE
Natick
08.2013 - 09.2014
  • Maintained knowledge of latest fashion trends
  • Used phone communication to inform customers about new collection releases and incentivize them to utilize their earned rewards
  • Achieved employee of the month recognition for three consecutive months due to exceptional performance
  • Enhanced store profitability by minimizing product loss through skilled zoning

Education

B.S. Public Health -

Southern New Hampshire University
Manchester, NH
06.2025

Skills

  • Team leadership
  • Time management
  • Ability to find quick and useful solutions to problems
  • MS Office and POS knowledge
  • Customer service
  • Sales team training

References

References available upon request.

Timeline

Sales Lead Manager

GUCCI
12.2021 - Current

Sales Lead Manager

Burberry
08.2016 - 12.2021

Sales

Coach
12.2014 - 01.2016

Sales

BEBE
08.2013 - 09.2014

B.S. Public Health -

Southern New Hampshire University

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