Chika Wosu
Jersey City,NJ
Summary
Dedicated Customer Service Specialist with a year of relevant working experience, and providing skills to prioritize and multi-task in fast-paced working environment. Committed to building a long lasting relationship with the company as well as achieving personal goals. Hoping to make consistent improvement to Customer Service protocols in order to increase satisfaction rates.
Overview
5
5
years of post-secondary education
1
1
year of professional experience
Work History
Customer Service Associate
Walgreens
Jersey City, NJ
02.2025 - 05.2025
- Greeted Walgreens customers and provided information about products and services to enhance their shopping experience
- Operated cash register for sales, returns, and exchanges, ensuring accurate transactions and customer satisfaction
- Stocked shelves with Walgreens merchandise and organized display areas
- Received and directed phone inquiries to appropriate Walgreens departments, facilitating effective communication and customer support
- Demonstrated active listening skills when responding to customer questions and complaints.
Front Desk Concierge
Spartan Security
Jersey City, NJ
06.2024 - 11.2024
- Resolved guest concerns with calm communication and prompt service.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Managed front desk requests and routed calls to correct departments.
- Communicated with housekeeping, bell staff, and security about guest needs.
- Organized check-in materials and supported smooth lobby operations.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Managed mail and package delivery processes to maintain organization and efficiency. and package deliveries, keeping items secure.
Education
Business Management
New Jersey City University
Jersey City, NJ 09.2017 - 05.2022
University Academy Charter High School
Jersey City, NJSkills
- Customer relations
- Client support
- Issue resolution
- Call management
- Front desk operations
- Inventory stocking
- Problem-solving
- Adaptability
Timeline
Customer Service Associate
Walgreens
02.2025 - 05.2025
Front Desk Concierge
Spartan Security
06.2024 - 11.2024
Business Management
New Jersey City University
09.2017 - 05.2022
University Academy Charter High School