Chikara Shepard
The Bronx,NY
Summary
Perceptive Overnight Manager with professional demeanor and 14 years of supervisory experience in fast pace work environments. Remains alert with strong attention to detail and accountability during night shift. Offers leadership, guidance and direction for shift and acts as coach, mentor and facilitator while developing and training staff.
Overview
14
14
years of professional experience
Work History
Overnight Manager
Rite Aide Pharmacy
06.2022 - 09.2023
- Maintained a clean and organized store environment by implementing strict cleaning schedules and protocols for the overnight team.
- Collaborated with daytime management to ensure seamless transition between shifts, maintaining consistency in daily operations.
- Reduced employee turnover through effective communication, training, and mentorship of staff members.
- Improved customer satisfaction by addressing concerns promptly, providing exceptional service during overnight hours.
- Enhanced team productivity by effectively delegating tasks and setting priorities for the overnight crew.
- Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
- Fostered a positive work atmosphere by recognizing hard work among team members, promoting collaboration and camaraderie within the team.
- Coordinated with vendors to ensure timely deliveries and proper stock rotation during overnight restocking efforts.
- Implemented company loss prevention and security policies during after hours and encouraged employees to adhere to safety policies and procedures to reduce threats.
- Managed employee scheduling to maximize efficiency while adhering to labor budget constraints during overnight hours.
Overnight Assistant Manager
Rite-Aid Pharmacy
09.2020 - 02.2022
- Trained new team members on company policies, procedures, and best practices to ensure consistent service delivery.
- Reduced shrinkage rates by diligently monitoring security cameras, investigating discrepancies in inventory counts, and enforcing loss prevention measures.
- Proactively identified potential business risks during overnight hours, implementing preventative measures to mitigate loss and ensure smooth operations.
- Prepared comprehensive reports on overnight operations, sales trends, and team performance to inform management decisions and drive continuous improvement efforts.
- Collaborated with other Assistant Managers to develop operational strategies that improved overall store efficiency.
- Developed collaborative relationships with cross-functional departments to improve store performance and achieve company-wide objectives.
- Streamlined communication between day shift and overnight teams by regularly updating shared logs and attending daily handover meetings.
- Coordinated with vendors for timely deliveries of products during overnight hours to minimize disruptions during peak business hours.
- Managed 5 employees in delivering smooth, productive night shift operations.
- Maintained accurate delivery, sales and inventory records for good stock management.
Overnight Assistant Manager
Rite-Aid Pharmacy
09.2020 - 02.2022
- Trained new team members on company policies, procedures, and best practices to ensure consistent service delivery.
- Proactively identified potential business risks during overnight hours, implementing preventative measures to mitigate loss and ensure smooth operations.
- Enhanced store productivity by efficiently allocating staff and resources during overnight shifts.
- Managed cash handling procedures during the night shift to maintain accuracy in financial transactions and prevent fraud or theft incidents.
- Maintained a safe and clean store environment for customers and employees by implementing safety protocols and sanitation standards.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Created nightly shift task lists to assign duties to each employee.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Cosmetic Merchandiser Manager
Rite-Aid Pharmacy
06.2018 - 09.2020
- Managed inventory levels, ensuring optimal stock availability for customers and reducing overstock.
- Boosted product sales by strategically placing and organizing cosmetic displays in high-traffic areas.
- Contributed to overall store success through proactive cross-functional teamwork with sales associates and management.
- Trained new team members in merchandising techniques, contributing to a cohesive and skilled team environment.
- Reduced out-of-stock incidents by closely monitoring inventory levels and promptly addressing discrepancies.
- Efficiently executed planograms within tight deadlines, ensuring accurate representation of company''s vision on store shelves.
- Utilized data analysis to identify top-selling products and adjust merchandising strategies accordingly.
- Provided exceptional customer service by addressing inquiries promptly and professionally while demonstrating thorough knowledge of products.
- Cultivated strong relationships with store management, leading to efficient communication and collaboration.
- Enhanced the shopping experience by maintaining clean, organized, and well-stocked store sections.
- Conducted regular audits of displays to maintain compliance with brand guidelines and store policies.
- Monitored and replenished display inventory and restructured according to available stock.
- Created visual displays to highlight new and featured products.
- Arranged consistent shelves, bins, and racks at 10 locations by following established planograms.
- Utilized paper, fabric and props to create displays.
- Used props and lighting to enhance appearance and visibility of displays.
- Accomplished multiple tasks within established timeframes.
Store Manager
Rite-Aid Pharmacy
11.2016 - 06.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
Assistant Manager
Rite Aide Pharmacy
09.2009 - 06.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Associate of Arts - Drawing
Bronx Community College
Bronx, NY06.2001
Skills
- Policy Enforcement
- Customer Service
- People Management
- Conflict Resolution
- Inventory Monitoring
- Security awareness
- Assignment Delegation
- Bank Deposit Preparation
- Attention to Detail
- Teamwork and Collaboration
- Organizational Skills
- Time management expertise
Websites
Timeline
Overnight Manager
Rite Aide Pharmacy
06.2022 - 09.2023
Overnight Assistant Manager
Rite-Aid Pharmacy
09.2020 - 02.2022
Overnight Assistant Manager
Rite-Aid Pharmacy
09.2020 - 02.2022
Cosmetic Merchandiser Manager
Rite-Aid Pharmacy
06.2018 - 09.2020
Store Manager
Rite-Aid Pharmacy
11.2016 - 06.2018
Assistant Manager
Rite Aide Pharmacy
09.2009 - 06.2018
Associate of Arts - Drawing
Bronx Community College
Similar Profiles
Alexavier ArzuagaAlexavier Arzuaga
Pharmacy Technician at Rite Aide PharmacyPharmacy Technician at Rite Aide Pharmacy
CLAIRE BROWNCLAIRE BROWN
Pharmacy Technician Trainee at Rite Aide PharmacyPharmacy Technician Trainee at Rite Aide Pharmacy
Kristine McLaneKristine McLane
National Certified Pharmacy Technician at Rite Aide PharmacyNational Certified Pharmacy Technician at Rite Aide Pharmacy