CHIKITE DUCKSWORTH
Hillsboro,OR
Summary
Dedicated representative with 10+ years of success in customer satisfaction, retention, and fast-paced service environments. I am skilled in conflict resolution, client assessment, and data entry. Personable under pressure, with a strong foundation in phlebotomy and patient care. Seeking to grow into a Senior Phlebotomist role. Organized, self-motivated, and committed to delivering results and building lasting client relationships and experiences.
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Overview
15
15
years of professional experience
Work History
Day Care Provider
Private at Home
10.2024 - 12.2025
- Compassionate and dependable childcare provider with 12 years of experience caring for children from infants to school aged.
- Skilled in creating a safe, engaging, and nurturing environment that supports children's emotional, social, and cognitive development.
- Proficient in planning educational activities, managing daily routines, and maintaining open communication with parents.
- CPR and First Aid certified.
Rural Mail Carrier Associate
USPS
09.2023 - 10.2024
- Delivered mail and packages efficiently across designated rural routes.
- Ensured accurate sorting and distribution of incoming mail daily.
- Communicated effectively with customers regarding delivery schedules and services.
- Maintained vehicle cleanliness and compliance with safety regulations.
Customer Service Representative
Teleperformance USA
08.2021 - 05.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new team members on customer service protocols and tools.
- Managed high-volume calls while maintaining professionalism and efficiency under pressure.
- Collaborated with cross-functional teams to streamline processes and enhance customer satisfaction.
Front Dest Receptionist
Loving Hands Health Care LLC
04.2011 - 03.2020
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate records of appointments and reservations using scheduling software.
- Coordinated communication between departments to enhance guest experience and operational flow.
Caregiver
Amada Senior Care
07.2019 - 11.2019
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Phlebotomist
CSL Plasma
07.2016 - 11.2018
- Performed venipuncture and capillary draws with precision and adherence to safety protocols.
- Ensured accurate labeling and documentation of specimens for laboratory analysis.
- Maintained sterile environment and equipment, enhancing infection control measures.
- Trained and mentored new staff on best practices in phlebotomy techniques.
Education
Accounting Technology -
Gulf Coast Community College
Gautier, Mississippi05-2016
GED -
Mississippi Gulf Coast Community College
Gautier, MS11-2013
Skills
- Time Management and Prioritization I am an Avid Learner, who follows Safety Protocols and Handling Procedures I am trained for phlebotomy with CSL Plasma in Gulfport Mississippi I have strong customer service skills and know how to think on my feet, I am truly go getter
- Customer service
- Attention to detail
- Listening skills
- Time management
Timeline
Day Care Provider
Private at Home
10.2024 - 12.2025
Rural Mail Carrier Associate
USPS
09.2023 - 10.2024
Customer Service Representative
Teleperformance USA
08.2021 - 05.2023
Caregiver
Amada Senior Care
07.2019 - 11.2019
Phlebotomist
CSL Plasma
07.2016 - 11.2018
Front Dest Receptionist
Loving Hands Health Care LLC
04.2011 - 03.2020
Accounting Technology -
Gulf Coast Community College
GED -
Mississippi Gulf Coast Community College