Niya Mahadeo
Riverview,FL
Summary
I have 5 yrs. of experience in remote customer service. I'm a skilled Customer Service Representative with experience in resolving complex customer inquiries. Possess strong communication skills, problem-solving abilities and demonstrate high adaptability to fast-paced environments. Previous professional roles have demonstrated a consistent history of enhancing customer satisfaction and team productivity.
Overview
4
4
years of professional experience
Work History
CSR
Temp MARS INC/WebsterBank /HSA Bank
- Current
- Receives inbound calls from customers regarding their HSA spending accounts.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Provided customer service support to customers over the phone and by email.
CSR - Customer Service Representative
Spectraforce/Pearson
Tampa, FL
05.2023 - 09.2023
- Handled inbound customer service calls from parents enrolling their children in online public schools.
- Assist with document submission and course selection.
- Help parents and students with choosing the best academic course plan based on their individual needs.
CSR- Medicare Customer Service Rep.
NLB Services Inc.
01.2021 - 05.2023
- Handle inbound calls from Account Holders wanting information on current Medicare plan and open enrollment.
- Also assisting account holders with submitting insurance claims and determining eligibility.
Sales Associate
Victoria's Secret PINK
Brandon, FL
02.2021 - 10.2022
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
Education
Diploma -
Riverview High School
01.2018
Hillsborough Comm. College -
Skills
- CUSTOMER SERVICE
- END USER SUPPORT
- HELP DESK
- Salesforce
- Microsoft Windows 11
- Power Point
- Microsoft Windows Excel
- Citrix work station
Timeline
CSR - Customer Service Representative
Spectraforce/Pearson
05.2023 - 09.2023
Sales Associate
Victoria's Secret PINK
02.2021 - 10.2022
CSR- Medicare Customer Service Rep.
NLB Services Inc.
01.2021 - 05.2023
CSR
Temp MARS INC/WebsterBank /HSA Bank
- Current
Diploma -
Riverview High School
Hillsborough Comm. College -
Similar Profiles
Tanny KreutzTanny Kreutz
Manager at HSA Bank, Webster BankManager at HSA Bank, Webster Bank
Felecia CamachoFelecia Camacho
Customer Service Representative at HSA Bank, Webster BankCustomer Service Representative at HSA Bank, Webster Bank
Austen RempeAusten Rempe
Client Services Member Representative 1 at HSA Bank, Webster BankClient Services Member Representative 1 at HSA Bank, Webster Bank
Veronica GarciaVeronica Garcia
Clinical Nurse at BayCareClinical Nurse at BayCare
Alicia ChinAlicia Chin
TRANSLATIONAL RESEARCH SPECIALIST at MOFFITT CANCER CENTERTRANSLATIONAL RESEARCH SPECIALIST at MOFFITT CANCER CENTER