China Dowdell
Notasulga
Summary
Detail-oriented professional skilled in customer service and administrative support. Proven ability to manage tenant relations and coordinate maintenance requests, ensuring satisfaction and prompt issue resolution.
Overview
8
8
years of professional experience
Work History
Assistant Property Manager
Vineyards Management Group LLC
2025.10 - 2026.05
- Assisted in managing tenant relations to ensure satisfaction and timely communication.
- Coordinated maintenance requests, prioritizing urgent issues for prompt resolution.
- Supported lease administration by preparing documents and ensuring compliance with policies.
- Conducted property inspections to identify maintenance needs and uphold safety standards.
Customer Service Representative
Alorica
2024.07 - 2024.12
- Provided exceptional customer support by resolving inquiries and issues efficiently.
- Assisted customers with product information and troubleshooting processes effectively.
- Handled high-volume calls while maintaining professionalism and patience under pressure.
- Documented customer interactions accurately in CRM system for tracking purposes.
Warehouse Worker
Express Employment
2022.09 - 2023.02
- Organized, categorizing and separating products and material
- Check defects
- Move product for loaders and help them sort the common items
Assembly Line Worker
Briggs & Stratton
2021.08 - 2022.02
- Operated assembly line machinery to assemble engines efficiently and accurately.
- Inspected components for quality assurance, ensuring adherence to production standards.
- Collaborated with team members to maintain a steady workflow and meet production targets.
- Assisted in training new employees on assembly line procedures and safety protocols.
Front Desk Receptionist
Floss Dental of Houston
2020.06 - 2021.06
- Managed patient scheduling and appointment confirmations to optimize daily operations.
- Maintained organized front office environment, ensuring efficient patient flow and service delivery.
- Assisted in billing inquiries and insurance verification, enhancing patient satisfaction and trust.
- Implemented electronic health record updates, improving accuracy of patient information management.
Technical Support Representative
Afni Inc, Verizon
2018.03 - 2019.01
- Resolved technical issues for customers using diagnostic tools and troubleshooting techniques.
- Provided exceptional support via phone, email, and chat to enhance customer satisfaction.
- Documented customer interactions and solutions in ticketing system for future reference.
- Collaborated with cross-functional teams to escalate complex issues efficiently.
Education
High School Diploma -
Notasulga High School
Notasulga, AL2015-05
Skills
- Administrative support
- Strong communication skills
- Telephone and email etiquette
- Property tours and inspections
Timeline
Assistant Property Manager
Vineyards Management Group LLC
2025.10 - 2026.05
Customer Service Representative
Alorica
2024.07 - 2024.12
Warehouse Worker
Express Employment
2022.09 - 2023.02
Assembly Line Worker
Briggs & Stratton
2021.08 - 2022.02
Front Desk Receptionist
Floss Dental of Houston
2020.06 - 2021.06
Technical Support Representative
Afni Inc, Verizon
2018.03 - 2019.01
High School Diploma -
Notasulga High School
Employment Gap Explanation
During periods of employment gaps, I took time away from the workforce to manage family caregiving responsibilities. I have since returned to full-time employment and remain committed to professional growth and long term career stability.