China Taylor
Detroit,Mi
Summary
Retail sales professional versed in product placement and merchandising. Extensive experience in inventory and shipment processing. A sale associate who consistently meets and exceeds sales targets. Reliable team player and strong communicator. Retail professional with extensive knowledge of the fashion industry, including current trends. Enjoys helping customers find stylish and affordable clothing and accessories. Expert retail sales professional offering 11/2 years experience in retail customer service. Focused on exceeding sales goals. Punctual retail sales professional focused on exceeding expectations and building customer loyalty. Flexible schedule and strong mathematical aptitude. Enthusiastic, outgoing and fashion-savvy Sales Associate proficient at building positive relationships with new and existing customers by offering superior customer service.
Overview
4
4
years of professional experience
Work History
Sales associate
Dots
Detroit, MI
08.2011 - 03.2012
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
- Stocked and replenished merchandise according to store merchandising layouts.
- Cleaned and organized the store, including the checkout desk and displays.
- Alerted customers to upcoming sales events and promotions.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Welcomed customers into the store and helped them locate items.
- Educated customers about the brand to incite excitement about the company’s mission and values.
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Verified that all customers received receipts for their purchases.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Worked with the management team to implement the proper division of responsibilities.
- Answered customer telephone calls promptly and in an appropriate manner.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
Sales Associate
Simply Fashions
Detroit, MI
06.2008 - 07.2009
- Stocked and replenished merchandise according to store merchandising layouts.
- Cleaned and organized the store, including the checkout desk and displays.
- Alerted customers to upcoming sales events and promotions.
- Identified potential shoplifters and alerted management.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Welcomed customers into the store and helped them locate items.
- Educated customers about the brand to incite excitement about the company’s mission and values.
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Verified that all customers received receipts for their purchases.
- Mentored new sales associates to contribute to the store’s positive culture.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
- Worked with the management team to implement the proper division of responsibilities.
- Actively pursued personal learning and development opportunities.
- Answered customer telephone calls promptly and in an appropriate manner.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
Care Giver
Emanuel house
Detroit, MI
05.2008 - 07.2009
Assisted all house recipients with breakfast,lunch and dinner
washed all house recipients clothes
passed out all medication to recipents at accurate time and day
kept files on old and new house recipient
kept the house orderly and manageable
kept logs on the conduct of the house, recipients and other co workers
washed all house recipients clothes
passed out all medication to recipents at accurate time and day
kept files on old and new house recipient
kept the house orderly and manageable
kept logs on the conduct of the house, recipients and other co workers
Education
High School Diploma - undefined
Highland Park Career Academy
Highland Park, MI2008
Associate of Applied Science - undefined
Wayne County Community College
Detroit, MICurrent
Skills
- Customer-oriented
- Active listening skills
- Consistently meets sales goals
- Credit card transactions
- Retail sales
- Stocking
- Skilled problem solver
- Motivated team player
- POS systems knowledge
- Computer literate
- Upselling techniques
Timeline
Sales associate
Dots
08.2011 - 03.2012
Sales Associate
Simply Fashions
06.2008 - 07.2009
Care Giver
Emanuel house
05.2008 - 07.2009
High School Diploma - undefined
Highland Park Career Academy
Associate of Applied Science - undefined
Wayne County Community College