Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Latresse Scott

Newport News,VA

Summary

Motivated customer service specialist with over 6  years retail experience in a fast-paced, team-based environment. Patient and empathetic Assistant Manager with extensive background in conflict resolution and customer care. I'm driven to exceed sales goals and build long term relationships with customers. I love to delivers positive experiences through high-quality customer care.

Overview

30
30
years of professional experience

Work History

Sales Associate

The Children's Place
Newport News, VA
11.2011 - Current
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Recommended merchandise to customers based on their needs and preferences.
  • Prioritized helping customers over completing other routine tasks in the store.
  • Built relationships with customers to increase likelihood of repeat business.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

Sales Lead Manager

The Children's Place
Newport News, VA
11.2012 - Current
  • Restocked inventory every month and reviewed cash operation data to verify proper replenishment.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Communicated all store initiatives and promotions to customers to generate return business.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Operated a POS system to itemize and complete an average of 300 customer purchases.
  • Earned management trust by serving as key holder, responsibly opening and closing store.

Assistant Manager

The Children's Place
Newport News, VA
11.2014 - 01.2018
  • Managed staff of 13 sales associates and  2 team leaders.
  • Interviewed job candidates and made staffing decisions.
  • Counted cash drawers and made bank deposits.
  • Reordered inventory when it dropped below predetermined levels.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Completed profit and loss performance reports.
  • Scheduled and led weekly store meetings for all employees.
  • Reported to the district manager regarding all store and staff issues.
  • Conducted store inventories once per quarter.
  • Generated repeat business through exceptional customer service.

Jewlrey Designer

PANDORA Jewelry
Newport News, VA
10.2017 - Current

Education

High School Diploma - undefined

Heritage High School
Newport News, VA
2011

Medical Assisting

Stratford University
Newport News, VA
Some classes tooken

Skills

  • Excellent customer service skills
  • POS systems
  • Customer relations
  • Merchandising
  • Detail-oriented


  • Customer-oriented
  • Strategic thinker
  • Goal-oriented
  • Staff training and development
  • Opening and closing procedures

Accomplishments

  • Product Promotion
    Up-sold products and motivated customers to upgrade current product plans.
  • Monetary Transactions
    Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Cashier
    • Achieved highest Number of new credit accounts opened within one-month period.
  • Customer Service
    • Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
    • Handled guest complaints, maintaining a positive dining experience for all rest.

Timeline

Jewlrey Designer

PANDORA Jewelry
10.2017 - Current

Assistant Manager

The Children's Place
11.2014 - 01.2018

Sales Lead Manager

The Children's Place
11.2012 - Current

Sales Associate

The Children's Place
11.2011 - Current

High School Diploma - undefined

Heritage High School

Medical Assisting

Stratford University

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Latresse Scott