Chinda Maldonado-Lach
Santa Ana,CA
Summary
Patient-oriented Licensed Pharmacy Technician with over 10+ years of extensive pharmaceutical experiences who is committed to patient care and safety through attention to detail and accuracy. Strong communication skills and a track record of providing exceptional customer service. Proficient of performing efficiently in a fast-paced high-volume pharmacies and effectively resolving problems. Adept in using pharmacy software and technology to process prescriptions and manage patient information.
Overview
12
12
years of professional experience
Work History
Pharmacy Technician
NowRx Pharmacy
12.2019 - 12.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Collaborated with interdisciplinary healthcare teams to provide comprehensive care for patients, addressing complex medication needs.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system
- Register patients for coupons and apply coupons to help lower brand name drug copays
- Communicate effectively and consistently with patients on their medication status via text messages and or phone calls
- Replenish, troubleshoot and maintain robotic automation flow
Patient Access Coordinator
Kroger Specialty Pharmacy
06.2017 - 12.2019
- Processor of Celgene/ Oncology medications
- Benefits investigation
- Obtained patient lab work and medication list for potential adverse reactions or drug-drug interactions then referral to pharmacist
- Created new customer profiles and update demographics, allergies and new medications in pharmacy computer systems
- Prior authorization and resolve claim rejection with insurance company
- Patient referrals (copay card, social worker, nurse)
- Managed customer inquiries regarding prescription status or insurance coverage issues
- Prescription fulfillment and shipping as needed
Pharmacy Technician
Ramsay Rexall Drugs
01.2011 - 06.2017
- Process prescriptions and insurance claims
- Counting and labeling prescriptions bottles
- Process/submit TARS for medi-cal
- Non-sterile compounding
- Bubble pack medications for facilities
- Assist and maintain workflow
- Responsible for training new employees
Education
Pharmacy Technician -
Charter College
Long Beach, CA06.2010
Skills
- Medical Insurance Claims Processing
- Pharmacology knowledge
- Pharmaceutical Calculations
- Problem-solving skills
- Excellent communication skills and customer service
- Prescription Refill Fulfillment
- Prescription Order Verification
- Ability to work in a fast-paced environment
- Team collaboration or work independently
- Resolving customer issues
References
Available upon request
Timeline
Pharmacy Technician
NowRx Pharmacy
12.2019 - 12.2022
Patient Access Coordinator
Kroger Specialty Pharmacy
06.2017 - 12.2019
Pharmacy Technician
Ramsay Rexall Drugs
01.2011 - 06.2017
Pharmacy Technician -
Charter College