Chineitha Buchanan
Memphis,TN
Summary
Organized and proactive dispatcher skilled in route planning and incident reporting. Coordinated schedules to improve operational efficiency, foster strong team collaboration, and maintain high customer service standards.
Detail-oriented administrative dispatcher with experience in optimizing transit schedules and ensuring real-time communication between drivers and control centers. Known for strong multitasking abilities and commitment to enhancing customer satisfaction.
Experienced with managing dispatch operations and scheduling. Utilizes excellent communication and organizational skills to ensure seamless coordination. Knowledge of industry-standard dispatch software and protocols.
Overview
24
24
years of professional experience
Work History
Administrative (Dispatcher)
Memphis Area Transit Authority
Memphis, TN
03.2026 - Current
- Coordinated daily transit schedules to optimize route efficiency.
- Managed communication between drivers and the control center for real-time updates.
- Assisted in dispatching vehicles based on operational needs and passenger demand.
- Monitored service delivery to ensure compliance with established safety protocols.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Maintained a high level of customer satisfaction through effective communication skills.
- Handled escalated calls with professionalism, providing timely resolutions for complex issues.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Demonstrated computer skills for data entry and answered broad variety of inquiries.
Caregiver
Comfort Keepers
Memphis, TN
01.2026 - Current
- Provided compassionate care and companionship to clients, enhancing their emotional well-being.
- Assisted clients with daily living activities, promoting independence and dignity.
- Implemented personalized care plans based on individual client needs and preferences.
- Monitored client health conditions, reporting changes to healthcare professionals promptly.
- Transportation
- Provide best care possible
Driver
Marten Transport
Memphis, TN
09.2020 - 12.2025
- Operated long-haul trucks, ensuring timely delivery of goods across diverse routes.
- Maintained accurate logs of mileage, fuel consumption, and vehicle maintenance.
- Adhered to safety regulations, promoting a culture of safety within the transport team.
- Conducted pre-trip and post-trip inspections to ensure vehicle readiness and compliance.
Driver
Werner Enterprises
Omaha, NE
09.2019 - 09.2020
- Communicated effectively with dispatchers to optimize delivery schedules and routes.
- Assisted in training new drivers on company policies and safe driving practices.
- Implemented best practices for load securement, enhancing cargo safety during transit.
Armed Security Officer
Central Defense Security
Memphis, TN
08.2018 - 09.2019
- Monitored premises to ensure safety and security for personnel and property.
- Conducted regular patrols to identify and address potential security threats.
- Collaborated with law enforcement during incidents to facilitate effective resolutions.
- Implemented access control measures to regulate entry of individuals and vehicles.
Armed Security Supervisor
U.S Security Associates
Memphis, TN
07.2015 - 08.2018
- Supervised daily security operations, ensuring compliance with safety regulations and company policies.
- Coordinated training programs for new security personnel, enhancing team performance and operational efficiency.
- Developed and implemented security protocols, improving incident response times and reducing potential risks.
- Conducted regular site inspections to identify vulnerabilities, leading to proactive risk management measures.
- Trained
- Scheduling
Certified Nursing Assistant
Independant
Memphis, TN
10.2006 - 07.2015
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare team promptly.
- Provided emotional support and companionship to enhance patient well-being.
- Collaborated with nursing staff to develop individualized care plans.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
Receiving Clerk
Zomax
Memphis, TN
11.2002 - 10.2006
- Oversaw receipt and inspection of incoming shipments for quality assurance.
- Managed inventory organization to enhance accessibility and efficiency.
- Coordinated with suppliers to resolve discrepancies in shipment documentation.
- Trained new staff on proper receiving procedures and safety protocols.
- Maintained accurate records of received goods using inventory management systems.
- Regularly reviewed invoices and double-checked orders.
- Unloaded pallets and deliveries and organized products in warehouse.
Education
Bachelor of Science - Business Administration
Strayer University
Washington, DC09-2024
Master of Science - Marriage And Family Therapy
Capella University
Minneapolis, MN10-2027
Skills
- Dispatch software
- Scheduling appointments
- Route planning
- Incident reporting
- Prioritization
- Customer service
- Attention to detail
- Multitasking and organization
- Prioritizing calls
- Team collaboration
- Active listening
- Verbal and written communication
- Dispatching procedures
Timeline
Administrative (Dispatcher)
Memphis Area Transit Authority
03.2026 - Current
Caregiver
Comfort Keepers
01.2026 - Current
Driver
Marten Transport
09.2020 - 12.2025
Driver
Werner Enterprises
09.2019 - 09.2020
Armed Security Officer
Central Defense Security
08.2018 - 09.2019
Armed Security Supervisor
U.S Security Associates
07.2015 - 08.2018
Certified Nursing Assistant
Independant
10.2006 - 07.2015
Receiving Clerk
Zomax
11.2002 - 10.2006
Master of Science - Marriage And Family Therapy
Capella University
Bachelor of Science - Business Administration
Strayer University