Chinelle Miller
Irvington,NJ
Summary
Dynamic customer service professional with experience at Conduent Call Center, excelling in problem resolution and client relations. Proven ability to enhance customer satisfaction through active listening and critical thinking. Committed to delivering compassionate care as a Home Health Aide, adapting to patient needs while maintaining accurate health records.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in [Desired Position] role.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Conduent Call Center
08.2024 - Current
- Assisted customers in resolving inquiries and issues efficiently.
- Provided accurate product information to enhance customer experience.
- Managed customer complaints with professionalism and empathy.
- Documented interactions in CRM system for future reference.
- Collaborated with team members to improve service delivery processes.
Home Health Aide
Integrated Care LLC
02.2024 - 07.2024
- Assisted patients with daily living activities, ensuring comfort and safety.
- Delivered compassionate care while monitoring patient health and reporting changes to supervisors.
- Maintained clean and organized living spaces to promote a healthy environment for patients.
- Supported medication management by reminding patients of schedules and assisting with administration as needed.
- Documented patient progress and care provided to maintain accurate health records.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Adapted quickly to varying patient needs, demonstrating flexibility in caregiving approaches.
- Engaged in continuous learning about best practices in home health care through training sessions.
- Collaborated with healthcare teams to develop personalized care plans focused on patient needs.
Education
High School Diploma -
The Queen's School
Kingston, JamaicaCNA - CNA
Com Tech Institition
East Orange, NJ05-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Client relations
Timeline
Customer Service Representative
Conduent Call Center
08.2024 - Current
Home Health Aide
Integrated Care LLC
02.2024 - 07.2024
High School Diploma -
The Queen's School
CNA - CNA
Com Tech Institition
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