Chinelle Weatherly
Kansas City,USA
Summary
Results-driven professional with extensive experience in leading teams and optimizing customer service operations to exceed business goals. Proven track record of driving customer satisfaction, improving service processes, and building lasting client relationships. Adept at managing high-volume inquiries, resolving complex issues, and enhancing customer experiences. Seeking to leverage strong communication and problem-solving skills to contribute to a customer service representative role and support organizational growth.
Overview
20
20
years of professional experience
Work History
Food Service Worker
The University of Kansas Hospital
- Supported daily food service operations by ensuring compliance with health and safety standards while maintaining an organized and efficient workspace.
- Adhered to stringent sanitation and food safety guidelines to meet regulatory and company standards, ensuring a clean and safe environment.
- Cleaned and sanitized kitchen equipment, dining ware, and utensils to maintain adequate supplies during peak service periods.
- Maintained clean, trash-free workspaces, enhancing productivity and safety in a fast-paced environment.
- Restocked supplies and prepared ingredients during downtime to ensure smooth operations during busy periods.
- Replenished condiments, beverages, and supplies while maintaining spotless service areas, contributing to a positive dining experience.
Dietary Aide
PB&J Restaurants
05.2008
- Provided exceptional meal service and ensured cleanliness and organization to support a positive dining experience.
- Prepared and arranged tray and table settings with appropriate tableware, condiments, and tray cards to ensure optimal presentation.
- Cleared tables and transported dishes, trays, and utensils to dishwashing areas, maintaining a clean and orderly environment.
- Maintained high levels of cleanliness across tables, floors, and prep areas, adhering to health and safety regulations.
- Set up and prepared cooking supplies and workstations during opening and closing shifts to optimize productivity.
- Delivered meals according to schedules and dietary procedures, ensuring satisfaction and adherence to nutritional needs.
Behavior Support Technician
The Arc of the Ozarks - Kansas City
04.2025 - Current
- Implemented behavior intervention plans to support individual client needs.
- Collaborated with interdisciplinary teams to enhance client care strategies.
- Developed and maintained accurate documentation of behavioral observations and progress notes.
- Assisted clients in developing social skills through structured activities and interventions.
- Trained new staff on behavioral support techniques and organizational protocols.
- Monitored client behavior, identifying triggers and adjusting interventions accordingly.
- Evaluated effectiveness of behavioral strategies, recommending adjustments for continuous improvement.
- Utilized Applied Behavior Analysis techniques for effective reinforcement and skill development.
- Observed and monitored client behavior and responses to treatment.
- Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
- Prepared reports to summarize clients' mental health status and treatment progress.
- Encouraged patients to discuss experiences in group and individual settings.
Customer Care Advocate
Bread Financial
08.2022 - 12.2024
- Promoted from Customer Care Representative to Customer Care Advocate in recognition of exceptional performance and ability to resolve complex customer issues while driving service improvements.
- Delivered exceptional service via phone, email, and chat, resolving complex inquiries to enhance satisfaction and retention.
- Handled escalated customer concerns with professionalism and efficiency, ensuring positive outcomes and maintaining high satisfaction levels.
- Partnered with teams across operations and product development to identify pain points and implement solutions that improved customer experience.
- Onboarded and trained new representatives, standardizing best practices to ensure consistent service quality.
- Maintained meticulous records of customer interactions, enabling data-driven insights to streamline processes and improve response times.
Customer Care Representative
Bread Financial
03.2022 - 08.2022
- Provided exceptional support to customers, addressing inquiries and resolving issues to enhance satisfaction and drive loyalty.
- Addressed and resolved product and service issues, ensuring a seamless customer experience and fostering loyalty.
- Built strong, long-term relationships by delivering tailored support and accurate account insights.
- Diagnosed and resolved complex inquiries, maintaining efficiency and delivering timely solutions.
- Managed high call volumes with professionalism, contributing to consistent customer satisfaction metrics.
- Leveraged advanced tools and applications to streamline processes and enhance service delivery.
Manager
Proactiv Skin Care
03.2006 - 05.2008
- Led a high-performing team to drive sales, enhance customer satisfaction, and improve operational efficiencies in a fast-paced retail environment.
- Managed daily operations and motivated a team to exceed sales targets and deliver exceptional customer service.
- Drove revenue growth through strategic merchandising, upselling, and creating a customer-centric shopping experience.
- Implemented customer feedback programs to improve service quality, resolve concerns, and boost client loyalty.
- Streamlined inventory management and restocking processes, reducing waste and ensuring product availability.
- Trained, mentored, and evaluated team members to enhance performance and maintain high service standards.
Education
Diploma - undefined
Kansas City Community College
Skills
- Client relationship management
- Retention and satisfaction strategies
- Escalation and issue resolution
- Process optimization
- Leadership and team development
- Enhancement of customer experience
- Analytical problem-solving
- Effective time management
- Multitasking capabilities
- Organizational effectiveness
- Building relationships
ADDITIONAL TITLE
Customer Service Advocate | USA 800
Timeline
Behavior Support Technician
The Arc of the Ozarks - Kansas City
04.2025 - Current
Customer Care Advocate
Bread Financial
08.2022 - 12.2024
Customer Care Representative
Bread Financial
03.2022 - 08.2022
Dietary Aide
PB&J Restaurants
05.2008
Manager
Proactiv Skin Care
03.2006 - 05.2008
Food Service Worker
The University of Kansas Hospital
Diploma - undefined
Kansas City Community College