CHINOYA CHRISTIANA OZONU
Denton,TEXAS
Summary
Highly motivated and self-driven individual with excellent communications skills. I am resourceful and always keen to learn. I am hardworking, efficient and can work under pressure. A proactive team player, highly reliable and able to take on board new ideas. My hallmarks are sincerity high level of integrity and leadership qualities. Keen to develop a personal career of quality in a reputable organization, where there is an enabling environment for the realization of individual optimum potential aimed at achieving the organizational co-operate goals and objectives. PERSONAL ATTRIBUTES Fast Learning Ability Good communications skills Resilient to duties Friendly Trustworthy Able to take responsibilities
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Choice Security
05.2022 - 12.2022
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Developed and updated databases to handle customer data.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted available products and services to customers during service, account management, and order calls.
- Educated customers about billing, payment processing and support policies and procedures.
- Manage large amounts of incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
Education
High School Diploma -
Skills
- TECHNICAL SKILLS
- Operating Systems: iOS (All Versions) Mac OSX Microsoft Windows (XP, Vista, 7, 8/81)
- Customer Service Skills
- Microsoft Excel
- Typing Proficiency
- Money Handling Abilities
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Certification
- Introduction to Cyber Security, Simplilearn - 24/02/22
Timeline
Customer Service Representative
Choice Security
05.2022 - 12.2022
High School Diploma -
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