Hi, I’m
Chintan Mody
Customer Service Rep
South Plainfield,NJ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
years of professional experience
4
years of post-secondary education
2
Languages
Work History
Avant Traders LLCSouth Plainfield, NJ
Customer Service Representative
03.2017 - Current
Job overview
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Clearlite IncSouth Plainfield, NJ
Customer Service Representative
04.2012 - 02.2017
Job overview
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered prompt service to prioritize customer needs.
- Increased efficiency and team productivity by promoting operational best practices.
The Mobile SolutionsEast Brunswick, NJ
Customer Service Representative/ Sales Rep
06.2009 - 03.2012
Job overview
- Used customer insights to develop innovative sales strategies to increase sales.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Built relationships with customers and community to promote long term business growth.
- Attended monthly sales meetings and quarterly sales trainings.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Kept detailed records of daily activities through online customer database.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Quoted prices, credit terms and other bid specifications.
Education
South Plainfield High SchoolSouth Plainfield, NJ
High School Diploma
09.2003 - 06.2007
University Overview
- Awarded Honor Roll 4 straight years
Skills
Complaint resolution
Technical Support
Creative problem solving
Multi-line phone talent
Service standard compliance
CRM
POS systems expert
Timeline
Customer Service Representative
Avant Traders LLC
03.2017 - Current
Customer Service Representative
Clearlite Inc
04.2012 - 02.2017
Customer Service Representative/ Sales Rep
The Mobile Solutions
06.2009 - 03.2012
South Plainfield High School
High School Diploma
09.2003 - 06.2007