Hi, I’m
Chintan Mody
Customer Service Rep
South Plainfield,NJ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
years of professional experience
4
years of post-secondary education
2
Languages
Work History
Avant Traders LLCSouth Plainfield, NJ
Customer Service Representative
03.2017 - Current
Job overview
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Clearlite IncSouth Plainfield, NJ
Customer Service Representative
04.2012 - 02.2017
Job overview
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered prompt service to prioritize customer needs.
- Increased efficiency and team productivity by promoting operational best practices.
The Mobile SolutionsEast Brunswick, NJ
Customer Service Representative/ Sales Rep
06.2009 - 03.2012
Job overview
- Used customer insights to develop innovative sales strategies to increase sales.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Built relationships with customers and community to promote long term business growth.
- Attended monthly sales meetings and quarterly sales trainings.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Kept detailed records of daily activities through online customer database.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Quoted prices, credit terms and other bid specifications.
Education
South Plainfield High SchoolSouth Plainfield, NJ
High School Diploma
09.2003 - 06.2007
University Overview
- Awarded Honor Roll 4 straight years
Skills
Complaint resolution
undefinedTimeline
Customer Service Representative
Avant Traders LLC
03.2017 - Current
Customer Service Representative
Clearlite Inc
04.2012 - 02.2017
Customer Service Representative/ Sales Rep
The Mobile Solutions
06.2009 - 03.2012
South Plainfield High School
High School Diploma
09.2003 - 06.2007
Similar Profiles
GUSTAVO PAREDES RODRIGUEZGUSTAVO PAREDES RODRIGUEZ
Supervisor at AVANT PRO LLC / Underground Utilities ContractorSupervisor at AVANT PRO LLC / Underground Utilities Contractor
NITIN PRABHAKARNITIN PRABHAKAR
Vice-President at AVANT GARDE LOGISTICS LLCVice-President at AVANT GARDE LOGISTICS LLC
Ilham AkbarovIlham Akbarov
ERP Coordinator at “AVANT GROUP” LLCERP Coordinator at “AVANT GROUP” LLC
Alex JimenezAlex Jimenez
General Contractor Assistant at GVA Home Repair and Services LLCGeneral Contractor Assistant at GVA Home Repair and Services LLC
Giovanni DenteGiovanni Dente
Pro Sales Associate at The Home Depot IncPro Sales Associate at The Home Depot Inc