CHINWE IFEOMA EZURIKE
FULSHEAR,TEXAS
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication and problem-solving, ensuring customer satisfaction and loyalty. Proven ability to engage prospects, understand customer needs, manage accounts, and achieve business objectives.
Overview
25
25
years of professional experience
Work History
Call Center Representative
UOT GROUP LLC
Dallas, TX, USA
01.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed a high volume of 75 calls daily, maintaining composure under pressure while providing exceptional service.
- Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
Customer Sales and Service Expert
DAVINELL AUTO & LOGISTICS
Houston, TX, USA
01.2021 - 01.2023
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Assisted customers in navigating online resources effectively, increasing their self-sufficiency when dealing with future inquiries.
- Improved first-call resolution rates by actively listening to customer concerns and offering appropriate solutions.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
Customer Retention Specialist
D&D ValueBase Ltd
Lagos, Nigeria
01.2012 - 01.2022
- Responded to customer needs through competent customer service and prompt problem-solving.
- Monitored delinquent accounts and initiated collections actions when necessary, recovering outstanding balances while maintaining positive customer relationships.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
Capital Market Officer
Integrated Trust & Investments Ltd
Lagos, Nigeria
01.2005 - 01.2011
- Assisted clients with account setup and transaction processing.
- Developed and maintained relationships with clients to support business growth.
- Conducted marketing and client activities to attract and retain customers.
- Responded to customer inquiries and provided timely solutions to client needs.
- Worked closely with other departments to ensure excellent client experiences.
Sales Executive
Kinem Aluminum Ltd
Delta State, Nigeria
01.2002 - 01.2003
- Generated sales opportunities and managed customer inquiries.
- Built relationships with new and existing customers.
- Prepared sales reports and monitored sales performance.
- Supported business growth through proactive customer engagement.
Education
Bachelor of Science -
Institute of Management & Technology
Enugu01.2002
Skills
- Customer Service
- Inbound and Outbound Calling
- Verbal and Written Communication
- Typing Proficiency 55 WPM
- Microsoft Office
- Billing Systems and Software
- CRM Software Knowledge
- Time Management
- Customer Retention Strategies
- Upselling and Cross Selling
- Call Center Experience
- Data Entry
- Problem Solving
Timeline
Call Center Representative
UOT GROUP LLC
01.2023 - Current
Customer Sales and Service Expert
DAVINELL AUTO & LOGISTICS
01.2021 - 01.2023
Customer Retention Specialist
D&D ValueBase Ltd
01.2012 - 01.2022
Capital Market Officer
Integrated Trust & Investments Ltd
01.2005 - 01.2011
Sales Executive
Kinem Aluminum Ltd
01.2002 - 01.2003
Bachelor of Science -
Institute of Management & Technology