Chinwengozi Amadi
Brockton,MA
Summary
Dynamic and dedicated professional with extensive experience at Coal Camp Medical Center, excelling in reception management and patient assistance. Proven ability to optimize workflows and build relationships, ensuring exceptional service delivery. Skilled in adept at multitasking, contributing to a welcoming environment and enhancing patient satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Receptionist Administrator
Coal Camp Medical Center
Enugu, Nigeria
09.2013 - 08.2017
- Greeted and assisted patients, enhancing front desk operations and customer service experience.
- Managed phone calls, scheduling appointments, and maintaining accurate patient records in electronic systems.
- Coordinated with medical staff to facilitate smooth patient flow and resolve inquiries efficiently.
- Boosted company image by providing friendly, professional, and timely assistance to all patients and visitors.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Maintained cleanliness and organization of reception area, promoting a welcoming environment for patients and visitors.
Waitress
Dolphin Restaurant
Enugu, Nigeria
08.2010 - 11.2012
- Provided exceptional customer service to enhance dining experience and ensure guest satisfaction.
- Assisted in menu recommendations, increasing customer engagement and promoting daily specials.
- Processed orders efficiently using point-of-sale system, ensuring accuracy and timely service delivery.
- Maintained cleanliness and organization of dining area to uphold restaurant standards and safety regulations.
- Adapted quickly to changing demands during peak hours, enhancing overall team performance and efficiency.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
High School Diploma - Science
Girls Grammer School
Enugu, Nigeria 07.2010
Skills
Reception management
File organization
Multi-line phone operation
Appointment setting
Goal setting
Workflow optimization
Relationship building
Multitasking and organization
Administration and operations
Patients and visitor assistance
Certification
BLS and EKG
Timeline
Receptionist Administrator
Coal Camp Medical Center
09.2013 - 08.2017
Waitress
Dolphin Restaurant
08.2010 - 11.2012
High School Diploma - Science
Girls Grammer School