Chinyere Perez
Greenville,United States
Summary
Information Security Specialist with passion for aligning security architecture plans and processes with security standards and business goals. Extensive experience developing and testing security framework for cloud-based software. Versed in robust network defense strategies.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Representative
Cellular Sales Verizon
03.2024 - Current
- Developed and maintained relationships with customers to ensure repeat business.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Provided technical support for customers using the company's products or services.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Researched competitors' products, prices, and sales techniques.
- Identified customer needs and offered appropriate solutions to meet those needs.
- Adhered to company policies and procedures while handling customer inquiries.
- Cross-sold additional products and services to purchasing customers.
Executive Sales Associate
Dish Network
09.2021 - 09.2022
- Proficient in managing the complete sales cycle from prospecting and cold calling to closing deals and providing ongoing post-sales support
- Collaborative team player with a proven track record of working closely with cross-functional teams to deliver integrated solutions and drive customer satisfaction
- Skilled in building strong client relationships and providing excellent customer service
- Proficient in using virtual sales tools and software to drive sales growth
- Strong communication skills with the ability to effectively present and negotiate with clients online.
Retention Agent
Focus Services
07.2021 - 09.2021
- Conducted regular check-ins with existing customers to build strong relationships and identify opportunities for upselling
- Provided exceptional customer service to resolve inquiries and concerns in a timely and professional manner
- Assisted customers with product information, account maintenance, and order processing
- Managed a high volume of customer interactions through phone, email, and live chat channels
- Maintained accurate records of customer interactions and efficiently updated customer proles.
Education
in Cyber Security -
Pitt Community College at Winterville, NC
08.2024
Diploma -
South Central High School at Winterville, NC
06.2021
Skills
- Problem-Solving
- Teamwork
- Adaptability
- Microsoft Word
- Excel
- Powerpoint
- Risk Management
- Spanish
- B2B and B2C sales
- SIEM management
- Threat Intelligence
- Data Encryption
- DDoS prevention
- Cryptanalysis
- System Hardening
- Network Security
Certification
- Certified Information Systems Security Professional (CISSP) - International Information System Security Certification Consortium (ISC)².
- Cisco Certified Network Associate Security (CCNA Security) - Cisco Systems.
Timeline
Sales Representative
Cellular Sales Verizon
03.2024 - Current
Executive Sales Associate
Dish Network
09.2021 - 09.2022
Retention Agent
Focus Services
07.2021 - 09.2021
Diploma -
South Central High School at Winterville, NC
in Cyber Security -
Pitt Community College at Winterville, NC
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