Chiozo Kamalu
Hyattsville,MD
Summary
Dynamic Parts Specialist with a proven ability to drive sales growth and enhance customer satisfaction in automotive and machinery parts sales. Known for increasing parts department revenue through effective inventory management and strong relationship building with clients and vendors. Expertise in identifying client needs, delivering tailored solutions, and optimizing service delivery through organized record maintenance. Demonstrated success in improving operational efficiency while fostering proactive communication.
Overview
12
12
years of professional experience
Work History
Parts Specialist
Republic Services
Capital Heights, MD
10.2024 - Current
- Maintained and reviewed heavy-duty garbage truck fleet operations to ensure optimal performance.
- Managed operations of heavy-duty waste collection fleet.
- Inspected and verified incoming parts for accuracy against invoices, delivery notes, and packing slips.
- Managed vendor relationships by ensuring that orders were filled accurately and on time.
Apprentice Automotive technician
Criswell Audi
Annapolis, MD
03.2024 - 10.2024
- Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
- Removed old oil, replaced filters, and added correct amounts of fluids.
- Attended training sessions to learn about new technologies in the automotive industry.
- Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
Tire and Lube Technician
NTB
Bethesda, MD
01.2022 - 02.2024
- Performed oil changes, lube jobs, filter replacements, and other minor maintenance services on customer vehicles.
- Ensured all safety protocols were followed while handling hazardous materials.
- Contacted vendors to order or request quotes for specific tires and sizes.
- Assisted customers by providing advice on the selection of appropriate new tires.
Fellow
The Compost Crew
Dickerson, MD
05.2022 - 08.2022
- Planned materials, resources, and execution to adhere to budget.
- Built life-long learning skills and strong study habits in students to help each prepare for higher-level education.
- Met specific confidentiality requirements for all research, data and projects.
Customer Service Advisor
NTB (National Tire and Battery)
Bethesda, MD
10.2018 - 12.2021
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Reviewed current processes and procedures for accuracy and efficiency improvements.
- Supported sales team members to drive growth and development.
- Contacted customers about potential service upgrades, new services and account changes.
- Assisted customers with product selection, order placement, billing questions, and returns.
Parts Specialist
Advance Auto Parts
Kensington, MD
05.2015 - 10.2018
- Inspected and verified incoming parts for accuracy against invoices, delivery notes, and packing slips.
- Managed vendor relationships by ensuring that orders were filled accurately and on time.
- Received, examined and reshelved returned parts.
- Assisted retail, wholesale and service customers with selecting optimal parts for different needs.
- Maintained accurate records of all inventory transactions in the computer system.
- Followed standards of care and compliance per company and legal requirements.
Delivery driver
Pep Boys
Laurel, MD
01.2013 - 04.2015
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Assisted warehouse personnel in packing orders when necessary.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Provided excellent customer service by answering inquiries about products or services being delivered.
Education
Bachelor of Science - Environmental Science & Policy, Sustainability
University of Maryland
College Park, Maryland05.2024
High School -
Northwestern High School
Hyattsville, MDSkills
- Strong Communication Skills
- Proficient in Time Prioritization
- Empathetic Communication
- Proactive in Skill Development
- Proactive on learning new industry trends and regulations
- Knowledgeable about automotive and heavy-duty vehicle parts, maintenance, and repair
- Experience doing light maintenance on electric and hybrid vehicles
- Passionate about Environmental Protection, Waste Management, Recycling, and the automotive industry
References
- Musa Muhammad, 240-600-4680, Last manager at NTB in Bethesda, Maryland
- Jaafar Belhoussine, 703-946-1989, Former store manager who hired me at NTB
- Henry Grady, 240-505-0721, Service manager at NTB in Bethesda, Maryland
- John Neitzey, john.neitzey@criswell.biz, Service Director at Audi of Annapolis
- Ivy Nargiz, 540-539-4513, ivy.nargiz@thecompostcrew.com, Former Supervisor for fellowship at The Compost Crew
Phonenumbers
202-445-6967, 301-853-3502
Timeline
Parts Specialist
Republic Services
10.2024 - Current
Apprentice Automotive technician
Criswell Audi
03.2024 - 10.2024
Fellow
The Compost Crew
05.2022 - 08.2022
Tire and Lube Technician
NTB
01.2022 - 02.2024
Customer Service Advisor
NTB (National Tire and Battery)
10.2018 - 12.2021
Parts Specialist
Advance Auto Parts
05.2015 - 10.2018
Delivery driver
Pep Boys
01.2013 - 04.2015
Bachelor of Science - Environmental Science & Policy, Sustainability
University of Maryland
High School -
Northwestern High School
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