Jill Saxton
Jamestown,NY
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Parts Specialist
Dave Warren Chrysler Dodge Jeep Ram
01.2024 - Current
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries and resolving issues.
- Ordered parts from various distributors to fulfill demands.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
Warranty Administrator
Dave Warren Chrysler Dodge Jeep Ram
09.2021 - Current
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Monitored factory recalls and announcements to stay on top of changes.
- Negotiated goodwill assistance from manufacturers when appropriate, securing financial relief for customers facing costly non-warranty repairs.
Service Advisor
Dave Warren Chrysler Dodge Jeep Ram
09.2017 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Education
High School Diploma -
Southwestern Senior High School
Jamestown, NY06.2009
Skills
Computer Skills
Customer Service
Verbal and written communication
Strong Work Ethic
Data Entry
Problem-solving skills
Multitasking and Organization
Team Collaboration
Goal Setting
Timeline
Parts Specialist
Dave Warren Chrysler Dodge Jeep Ram
01.2024 - Current
Warranty Administrator
Dave Warren Chrysler Dodge Jeep Ram
09.2021 - Current
Service Advisor
Dave Warren Chrysler Dodge Jeep Ram
09.2017 - Current
High School Diploma -
Southwestern Senior High School
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