Summary
Overview
Work History
Education
Skills
Timeline
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Chipo Faith rusike

Chevy Chase,MD

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, as evidenced during my tenure at San Fernando’s Woodfired Pizzeria. Adept at conflict resolution and multitasking, I excel in fast-paced environments, ensuring both efficiency and high-quality service. My approach combines excellent customer service with effective problem-solving skills, significantly improving team dynamics and operational outcomes.

Overview

17
17
years of professional experience

Work History

Restaurant Manager

San Fernando’s Woodfired Pizzeria
02.2008 - 11.2022
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.

Concierge

First Impression Staffing
04.2024 - Current
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.

    • Education

    Accounting Fiundation Certificate - Accounting

    Trust Academy
    Zimbabwe

    Skills

    • Customer Service
    • Highly Adaptable
    • Strong Work Ethic
    • Effective problem solving
    • Excellent Multitasking

    Timeline

    Concierge

    First Impression Staffing
    04.2024 - Current

    Restaurant Manager

    San Fernando’s Woodfired Pizzeria
    02.2008 - 11.2022

    Accounting Fiundation Certificate - Accounting

    Trust Academy

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    Chipo Faith rusike