Chiquita Echols
Phenix City
Overview
26
26
years of professional experience
Work History
Dental Customer Care Representative
BC Foward
Columbus
08.2024 - Current
- Proactively resolving members' and providers' questions and concerns using computer-based resources to find answers.
- I guide members and providers with healthcare needs by explaining benefits, solving claim concerns, and helping members find a doctor.
Lead Customer Service Representative
TSYS Total System Services
Columbus
11.1999 - 03.2024
- Oversaw a team of customer service representatives, provided guidance, support, and mentorship to ensure exceptional service delivery and performance.
- Monitored and evaluated customer interactions, including phone calls and emails, to ensure adherence to company standards, policies, and procedures.
- Handled escalated customer service inquiries and complaints, utilizing advanced problem-solving skills and product knowledge to resolve issues promptly and effectively
Education
Associate Degree in Business Adminstration
Chattahoochee Valley Community College
Phenix City, AL06-2006
Skills
- Customer service
- Claim resolution
- Healthcare knowledge
- Computer literacy
- Data entry
- Team leadership
Timeline
Dental Customer Care Representative
BC Foward
08.2024 - Current
Lead Customer Service Representative
TSYS Total System Services
11.1999 - 03.2024
Associate Degree in Business Adminstration
Chattahoochee Valley Community College
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