Esperanza Cruz
Ephrata
Summary
Proactive professional with expertise in customer service and training. Demonstrated ability to build rapport with clients and staff, leading to improved team performance and customer satisfaction with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction.
Overview
13
13
years of professional experience
Work History
Dental Customer Care Representative
Moses Lake Community Health Center
Moses Lake, WA
03.2013 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Coordinated appointment scheduling and managed patient flow to enhance service delivery.
- Trained new staff on customer care protocols and system usage to improve team performance.
- experience with dental insurance coordination
- Understanding of billing process
- Knowledgeable of dental billing codes and regulations
- Developed and maintained comprehensive knowledge of services offered by the health center.
- Maintained a high level of knowledge to provide accurate information and support to customers.
- Managed high call volume with exceptional professionalism and efficiency.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Navigated multiple computer systems and applications to find information.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Participated in training sessions for new hires, sharing insights on best practices in customer service excellence.
- Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
Education
High School Diploma -
Ephrata High School
Ephrata, WA06-2010
Skills
- Customer service
- Problem resolution
- Payment processing
- Customer relations
- Appointment scheduling
- Billing coordination
- Documentation and reporting
- Multitasking and organization
- Time management
- Verbal and written communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Dental Customer Care Representative
Moses Lake Community Health Center
03.2013 - Current
High School Diploma -
Ephrata High School