Jennifer Bumgarner
Austin,MN
Summary
At Schieck Dental, excelled as a Customer Service Representative/Dental Assistant, adeptly handling escalated calls and disputes with a blend of critical thinking and warmth. Demonstrated exceptional customer service and computer proficiency, streamlining payment processes and enhancing client relations. Achieved satisfactory resolutions, balancing company policies and customer satisfaction.
Overview
22
22
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative/Dental Assistant
Schieck Dental
06.2002 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Cosmetology
Riverland Community College
Austin, MN 08.1989 - 05.1991
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Communication
- Warmth
- Patience
- Customer Relations
Timeline
Customer Service Representative/Dental Assistant
Schieck Dental
06.2002 - Current
Cosmetology
Riverland Community College
08.1989 - 05.1991
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