Belen Hernandez
Lansing
Summary
Experienced customer service professional with a strong understanding of service delivery and demonstrated ability to multitask effectively. Dedicated to fostering and nurturing professional relationships to enhance overall customer and patient experiences.
Overview
18
18
years of professional experience
Work History
Customer Service Representative/Dental Assistant
Honest Dental Solutions
01.2022 - 08.2024
- Provided exceptional patient services, addressing concerns, verifying insurance eligibility and resolving issues efficiently.
- Managed multi-line phone system, addressing patient inquiries and appointment requests promptly.
- Handled digital patient records with precision, maintaining confidentiality and accuracy.
- Operated sterilization equipment for dental instruments to maintain hygiene and compliance standards.
- Used digital radiography software to capture and analyze dental images for diagnostics.
- Prepared examination rooms by setting up instruments and materials.
Customer Service Supervisor
Signature Flight Support
08.2017 - 10.2021
- Provided the highest level of VIP customer service to passengers, crew and guest at all times.
- Collaborated with other departments to address recurring customer concerns, improving overall services and quality.
- Demonstrate leadership skills including making difficult decisions, driving performances and dealing with all manner of staffing.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
Customer Services Representative
Signature Flight Support
11.2006 - 08.2017
Education
Associate of Applied Science - Surgical Technology
COLLEGE OF SOUTHERN NEVADA
Las Vegas, NV09-2012
Skills
- Computer Proficiency
- Operational Administration
- Effective Team Leadership
- Fluent in Spanish and English
- Surgical And Dental Knowledge
- BLS Certification Holder
Timeline
Customer Service Representative/Dental Assistant
Honest Dental Solutions
01.2022 - 08.2024
Customer Service Supervisor
Signature Flight Support
08.2017 - 10.2021
Customer Services Representative
Signature Flight Support
11.2006 - 08.2017
Associate of Applied Science - Surgical Technology
COLLEGE OF SOUTHERN NEVADA
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