Summary
Overview
Work History
Education
Skills
Additional Information
Availability
Timeline
Generic

Stephanie Williams

New Caney,TX

Summary

Dedicated customer service professional with knowledge of service delivery, and proven multitasking abilities.

Committed to maintaining professional relationships to increase profitability, and drive business results.

Overview

5
5
years of professional experience

Work History

Customer Service Representative Dental Lead

United Healthcare Group
03.2024 - Current
  • Ensure quality claims handling and processing for our members with focus on problem solving and partnership with other departments
  • Monitor delegated claims processing issues to ensure timely and accurate resolution
  • Use appropriate communication techniques when responding to members and partners
  • Assist with training and coaching
  • Update policy manuals and workflows
  • Special projects as assigned
  • Work closely with and support direct leader in the management of team performance

Customer Service Representative

United Healthcare Group
09.2022 - 10.2023
  • Receiving inbound member and provider calls on benefits, handling a minimum of 60+ calls daily
  • Providing information on claims to providers and members, making sure all information is accurate
  • Staying current on the latest trainings and updates
  • Assisting customers with any questions or concerns on plans
  • Providing healthcare administration, handling insurance verification and processing of medical claims
  • Documented each call utilizing Calltrak.

Billing Specialist

Woodlands Sports Medicine
06.2020 - 06.2022
  • Verified insurance coverage and provided exceptional customer service for patients
  • Collected surgery deposits and prior balances
  • Requested authorizations/certifications for ICD-10 codes
  • Scheduled peer to peer reviews when necessary
  • Corresponded with medical assistants for patient status and procedures.

Education

HS Diploma -

Worthing High School
Houston, TX
05.2004

Skills

  • Transaction Processing
  • Complaint Handling
  • Data Collection
  • Money handling abilities
  • Customer Service
  • Data Entry
  • De-escalations
  • Healthcare Administration
  • Eligibility Determination
  • Insurance Verification
  • Medical Claims
  • Medical Billing
  • Scheduling
  • High Call Volume

Additional Information

4+ years of healthcare customer service experience

Availability

Open, Available to interview with 24-hour notice

Timeline

Customer Service Representative Dental Lead

United Healthcare Group
03.2024 - Current

Customer Service Representative

United Healthcare Group
09.2022 - 10.2023

Billing Specialist

Woodlands Sports Medicine
06.2020 - 06.2022

HS Diploma -

Worthing High School
Stephanie Williams