Chiquita Green
Chicago,IL
Summary
Motivated community manager knowledgeable about payment collections, maintenance and documentation. Offering several years of related experience in the field and unwavering dedication to achieving property management goals.
Overview
4
4
years of professional experience
Work History
Community Manager
Winncompanies
Chicago, Illinois
11.2024 - Current
- Managed community engagement events and activities for residents.
- Coordinated communication between residents and property management staff.
- Developed and maintained positive relationships within the community.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Developed and implemented strategies to increase community engagement.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals, and handling move-outs.
- Updated resident accounts with latest personal information and recent payments.
Property Manager
Apartment Management Consultants
Chicago, Illinois
10.2023 - 07.2024
- Managed tenant communications and addressed inquiries promptly.
- Coordinated property maintenance requests and scheduled repairs efficiently.
- Conducted property inspections to ensure compliance with safety standards.
- Maintained accurate records of rental payments and lease agreements.
- Assisted in marketing vacant properties through online listings and open houses.
- Collaborated with vendors to negotiate service contracts and manage costs.
- Implemented resident engagement activities to foster community relationships.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Recertifications annually to keep property in compliance.
Assistant Property Manager
Hispanic Housing development
Chicago, Illinois
12.2022 - 07.2023
- Assisted in managing tenant communications and addressing inquiries effectively.
- Coordinated property maintenance requests with vendors and service providers promptly.
- Organized property inspections and maintained accurate records of findings.
- Supported lease administration by preparing documents and updating tenant files.
- Facilitated tenant move-ins and move-outs, ensuring smooth transitions for residents.
- Maintained cleanliness and appearance of common areas through regular inspections.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
- Collected monthly assessments, rental fees, deposits and payments.
- Collected first month's rent along with security deposit prior to move-in date.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
Nan McKay and Associates
Housing Choice Voucher Program
Chicago
05.2021 - 06.2023
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recertifications annually and triannually
- Executed HAP contracts for residents and Landlords.
- Documents collection from all resident 18 and over on the program to successfully complete an accurate and timely recertification.
Education
Gender Studies
George W Collins High School
Chicago, Illinois06-2007
Skills
- Community engagement
- Tenant relations
- Property management
- Lease administration
- Payment processing
- Conflict resolution
- Regulatory compliance
- Facility repair reporting
- Yardi software proficiency
- Salesforce
- Microsoft
- IDA
Timeline
Community Manager
Winncompanies
11.2024 - Current
Property Manager
Apartment Management Consultants
10.2023 - 07.2024
Assistant Property Manager
Hispanic Housing development
12.2022 - 07.2023
Nan McKay and Associates
Housing Choice Voucher Program
05.2021 - 06.2023
Gender Studies
George W Collins High School