Chiquita Guest
Augusta,GA
Summary
Accomplished Dual State License Optician with a proven track record at My Eye Dr, enhancing customer satisfaction through expert frame adjustments and personalized optical consultations. Skilled in insurance verification and optical measurements, I excel in delivering exceptional customer service and precise eyewear customization. Achieved significant increases in repeat business by implementing a customer referral program. Dynamic individual with hands-on experience in optical and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Dual State License Optician
My Eye Dr
Augusta
07.2021 - Current
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
License Optician
Stanton Optical
Augusta
02.2020 - 07.2021
- Coordinated with insurance providers to verify coverage and complete accurate claim submissions for patients.
- Streamlined patient record management by implementing an efficient filing system for easy access and retrieval.
- Collaborated with the optometrist to create a seamless experience for patients during eye exams and prescription updates.
- Participated in continuing education opportunities to stay current on industry trends, advancements in technology, and emerging best practices.
- Ensured compliance with state regulations by maintaining up-to-date licensure as a Licensed Optician.
- Managed inventory levels to ensure adequate stock of lenses, frames, contact lenses, and accessories.
Certified Optician
Walmart
Evans, GA
03.2014 - 12.2019
- Improved customer satisfaction by providing personalized optical consultations and product recommendations.
- Assisted clients in selecting the best eyewear for their needs, contributing to increased sales and repeat business.
- Implemented a customer referral program that led to an increase in new business from satisfied clients'' recommendations.
- Conducted regular maintenance checks on equipment to prevent malfunctions during eye exams, maintaining smooth clinic operations.
- Collaborated with insurance providers to streamline claim processing, reducing paperwork for clients and ensuring timely reimbursements.
- Maintained a clean and organized workspace that promoted efficiency among employees and contributed to a welcoming atmosphere for clients.
- Performed accurate eye measurements to ensure proper fitting of eyewear, increasing customer comfort and reducing returns.
- Educated clients about lens options and coatings, helping them make informed decisions about their eyewear purchases.
Education
Associate of Applied Science - Opticianry
Ogeechee Technical College
Statesboro, GA05.2014
Skills
- Customer Service
- Insurance Verification
- Optical Measurements
- Computer Skills
- Optical dispensing
- Repairing Glasses
- Insurance Billing
- Adjusting Eyewear
- Retail Sales
- Optical orders
- Progressive Lenses Expertise
- Frame Selection
- Multifocal Lenses Knowledge
- Contact lens
- Eyewear brands
- Optical Terminology
- Prescription Interpretation
- Corrective lens options
- Quality Control
- Attention to Detail
- Frame Repair
- Analytical Thinking
Certification
ABO
NCLE
GA- LDO
SC- LDO
Timeline
Dual State License Optician
My Eye Dr
07.2021 - Current
License Optician
Stanton Optical
02.2020 - 07.2021
Certified Optician
Walmart
03.2014 - 12.2019
Associate of Applied Science - Opticianry
Ogeechee Technical College